Center Agent Service Representative

Monique Robinson

Contact Career Objective

323-***-**** A qualified professional with 20+ years of experience working *********@*****.*** with the special needs/homeless population utilizing critical

5746 3rd Avenue thinking, service orientation and social awareness skills.

Los Angeles, CA. 90043 Looking to leverage my knowledge and experience in a

management position.

PROFESSIONAL EXPERIENCE

D7 Flex Case Manager

HOPICS/Los Angeles, CA 2018-2021

Provide a range of supportive services (service planning;

housing and rental assistance, housing search and location,

linkages to health, mental health, substance use disorders,

and legal services, benefits establishments, transportation,

basic needs (food, clothing, hygiene), crisis management,

eviction prevention, life skills etc.) transitioning from

EDUCATION homelessness to permanent housing.

Bachelor of Arts Psych

Bachelor of Arts Structure individual service plan to client’s need (including what

African Studies steps are needed to achieve client goals.

California State University,

Northridge, 1994-2000 Update individual service plans no less that once every three

months unless completed within the timeframe provided.

Maintain accurate files/records on activities, client services in

compliance with HIPAA, CFR 42 and other funding requirements

for auditing purposes

Property Manager for TAY population and Special Needs Adults

ADDITIONAL SKILLS A Community of Friends (ACOF) Los Angeles, CA. 1998-2017

Microsoft Office Software

CHAMP and HMIS user Ensure a stable operation by working with the Residential Services staff

Crisis Management to foster a healthy community life for residents.

Mandated Reporter Created client files and maintain on an ongoing basis to adhere to Tax Credit Requirements.

Call Center Agent Complete all documentation needed for maintenance repair and or

Attention to detail replacements.

Team player

Ensure building appearance is well maintained.

Preserve open lines of communication between all parties involved

Contact this candidate