Data Entry Customer Service

EXPERIENCE

KBHOME — JUNE ****-CURRENT

Operations Coordinator

Duties include being the first impression for vendors/new homeowners/new hires. Assisting in all departments as colleagues work from home. Check mail daily, and correspond thru emails, teams, zoom, etc. Code vendor invoices and send to AP department. Keep track of inventory and create orders for supplies needed. Clerical duties, etc. Data entry and created detailed digital filing systems. Experience with JDE, HB1, AS400, Outlook, Excel

NORTH BAY SCHOOLS INSURANCE AUTHORITY

Administrative Assistant

Strong customer service skills to answer phone calls, direct calls for injured workers calling about their claims. Advanced office skills with computer, process mail and deliveries, oversee supplies/ordering and putting away (so lifting of paper cases), coordinate when vendors are in the building, conduct set up of training rooms, including audio/visual systems. Strong problem solving and communication skills. Experience with most Microsoft Office programs

WISE AUTO GROUP

Internet Sales/BDC Manager

Duties include but not limited to lead handling, different approaches by lead source, booking and confirming daily appointments for sales team, following up with all recent sales opportunities, cold lead re-engagement, monitor and returning incoming sales calls. Customer service, typing, calling, texting, emailing, marketing. Worked for Kia, Hyundai, Mazda, Buick GMC, Dodge Chrysler Jeep, Nissan and INFINITI. Experience with VinSolutions, Dealertrack, CarWars. SPECIALTY TAX AND BOOKKEEPING

CPA Assistant

Duties include, but not limited to Customer Service, appointment bookings, data entry, maintaining and creating filing systems, payment handling, and processing, other administrative duties as assigned, being first contact for Customers and providing professional Customer Service, phone operations, scheduling appointments, administrative correspondence, follow-up phone call assignments, other duties as assigned.

SKILLS

• Personable

• Strong Communication

• Self-Motivated problem solver

• Quick to adapt to new environments/

processes

• Multi-line phone systems

• Computer software/programs (CRM,

Word, Excel, Outlook, Quickbooks, etc.)

• Time Management and efficiency

• Multi-tasking and task prioritization

Laniyah “Lani” Bedford

************@*****.*** — 707-***-****

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