Service Representative Medical Billing
Resume:
Pauline Schaefer **** N *rd Ave Unit ****
Phoenix, AZ 85013
*****************@*****.***
EXPERIENCE
Pearl Interactive, Tempe, Az — Customer Service Representative January 2020 - August 2020
● Correctly enter sensitive customer information
● Research and provide accurate answers
● Maintain a professional and courteous attitude
● Work with new and existing coworkers to provide an efficient and positive work ethic
Concentrix, Tempe — Advisor 1
October 2018 - June 2019
● Empathize with clients to resolve problems
● Actively answer questions about company policies and benefits
● Disposition clients by needs and urgency
● Make payments on behalf of clients
StateFarm,Tempe — CSR
April 2018 - September 2018
● File insurance claims on the customers behalf
● Solve problems by communicating with agents
● Answer inbound calls
Dial America, Phoenix — CSR
January 2018 - April 2018
● Perform outbound calls
● Upsell Premium merchandise to current customers
● Update information or close account
● Empathize with upset customers and actively work to find a solution
SKILLS
Professional Communication
Microsoft Word
Accounts Payable
POS System
Team Building
Conflict Resolution
Customer Retention
Upselling Merchandise
Certifications
CPT and ICD-9
CPR/First Aid
Elwood Staffing, Various locations — General laborer September 2017 - December 2017
● Inventory merchandise and packing materials
● Fulfill orders and prepare for shipping
● Work independently with and without supervision
● Follow OSHA guidelines for preparation and handling of various substances
99 Cents Only, Mesa — Head Cashier
March 2015 - July 2016
● Inform customers about various products and assist in choosing quality merchandise
● Clean and maintain store front, bathrooms, staff areas, and stock room
● Train new cashiers to use POS
● Restock and rebrand shelves for seasonal and promotional items
● Count front and back safe while following company and safety regulations and procedures
No Drama Home Improvements, Round Lake — Administrative Assistant
March 2006 -October 2013
● Maintain and update budget spreadsheets for current jobs
● Monitored office supplies and replenished as necessary
● Coordinated meetings and travel for staff members
● Assisted with creating and mailing invoices for clients and materials
● Input all information for electronic pay methods, tax withholdings, advances, garnishments and other deductions EDUCATION
Carrington College, Mesa — Associates Degree
January 2014 - December 2014
Medical Billing & Coding
CPT and ICD-9 Coding
Round Lake Senior HIghschool, Round Lake — Diploma August 1975 - June !979
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