NDAKIZE HERITIER
Kigali, Rwanda, +250*********, *************@*****.***
PROFESSIONAL SUMMARY
Reliable and passionate customer service expert interested in hospitality. Fully qualified for drink preparation, brings personal abilities to compliment extensive service knowledge and experience.
SKILLS
• Customer service skills • Drink preparation abilities • Interviewing and training
• Inventory management • Leadership and management • Creating signature cocktails.
•Using Microsoft office.
EXPERIENCE
Bartender
Radisson Blu Hotel & Convention Center Kigali, Rwanda,June 2016 – Current
• Prepare alcoholic or non-alcoholic beverages for guests
• Interact with customers, taking orders and serving snacks and drinks
•Acting as head of bartender.
• Restock and replenish bar inventory and supplies
• Train waiters and waitresses about special cocktails and coffee.
• Inspects expired products to ensure level of quality is maintained, following HACCAP regulations
Bartender
Rebero Kivu Resort Kigali, Rwanda
1stJanuary 2016 – 20th May 2016
• Conducted interviews with potential new hires and made recommendations to higher managers.
• Facilitated stock management and inventory, conducting routine inventory audits
• Accurately completed cash register transactions.
• Performed training to raise all employees to required level of performance.
EDUCATION
•Pursuing Bachelor’s degree in Hotel and Restaurant Management at University of Tourism, Technology and Business Studies (UTB) 2016-20...
• A ‘Level certificate at College URUMULI 2014-2016
• O ’Level certificate at Peace College 2010-2013
•Primary Living Examination (P.L.E) at Umubano Primary School. 2003-2009
REFERENCES
RUKERIBUGA Joyce
Restaurant Manager at Radisson Blu hotel Kigali and KCC
Mr. BAGAMABAKI Leonard
Restaurant Manager at Radisson Blu hotel Kigali and KCC
Mr. FURAHA Eugene
F&B Manager at KIVU MARINA MANTIS
LANGUAGES
English- advanced written, advanced spoken
French- advanced written, advanced spoken
Kinyarwanda- advanced written, advanced spoken
AWARDS
• Certificate in HACCP
•Sommelier training
•Classic cocktails certificates
•Alcohol awareness certificates
•Food safety certificate
•Bartending for beginner’s certificates
•Latte arts and espresso drinking certificates
• Typsy and Lobster Ink certificates
Etc