Data Entry Customer Service

Nia Hill

Executive & Customer Service Professional

Triad States, NC 757-***-**** *****************@*****.*** Objective

Highly efficient in drafting and managing legal documents, document production for litigation, legal research and case preparation. Detail-oriented with ability to multi-task, prioritize and meet deadlines with a large workload and tight turnaround. Bringing three years of administrative experience with a proven track record of accurately handling time-sensitive and critical business incidents to ensure optimal uptime and client relationships. Excited to collaborate with cross-functional teams in Product, Engineering, and Operations to help triage and resolve issues that impacts the business and its partnership.

Technical Skills

Salesforce, Jira, Trello, ServiceNow, SQL, Adobe, Bookkeeping, Microsoft office word, excel, PowerPoint, access, scanner multiple phone lines, Google docs and slides, computer literate.

Skills & Abilities

● Customer Operations

● Quality Review

● Service Level Agreement

● Trend Analysis

● Escalations

● Enterprise CRM

● Certifications

● CPR/First Aid

● Dyslexia awareness certified

● Current Negative TB test

● Computer efficiency

EXPERIENCE

Salon Executive and Trainer Virginia and North Carolina 01/2010– Current

Booked appointments, Data Entry, Bookkeeping, Inventory, the audit of books, deposits.

Achieved 60% client retention.

Provided new hair & beauty service to 300 monthly customers leading to a 30% increase in revenue generation

Performed a wide variety of services such as braiding, cornrowing & locs to grow the client list by 50%

Oversaw construction, advertising, marketing, print and radio, press releases, cash control, scheduling.

Managed all aspects of the business including accounting, marketing, recruiting and training.

Enhanced store revenue by creating an interactive website and attending various trade shows.

Promoted hair products via social media and word of mouth to increase brand awareness by 50%

Processed accounts payable, vendor management and payroll in house.

Responsible for all aspects of marketing and promotion including managing social media, print and television marketing.

Duties include supervision of staff, customer service, payroll processing, cash handling, and bank deposits.

Demonstrated the ability to work collaboratively and as a member of a high functioning team. Considerable skill in organizing special events and job related activities.

Developed the necessary systems for client retention and salon management.

Trained stylists to become more successful and imparted skills necessary to compete in a demanding profession.

Managed employees and provided great customer service.

Sold retail and services Performed all hair services with excellence

Managed clientele and advertisements and maintained accounting records.

Processed accounts payable, vendor management and payroll in house. EDUCATION High School Diploma Cosmetology School

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