SUMMARY OF QUALIFICATIONS

Customer Service

•Ability to thrive in a team-based environment while still being able to self-initiate and work independently

•Special talent for handling irate customers and diffusing demanding situations

Risk Management: 5 yrs. Risk Management experience

•Strong analytic skills, including ability to interpret raw data into meaningful information

•Manage claims and loss control activities

•Identify exposures, recommend solutions, implement approved programs, promote loss prevention, update, and monitor compliance with insurance procedures and manage safety/risk management manuals

Environmental, Health & Safety and Compliance Professional: 11+ yrs. Safety and Health Professional

•An exceptionally talented safety professional with huge experience in assisting, monitoring, and coordinating general safety programs, including safety inspections, accident investigations, and safety training

•Strong ability to gather data, compiles information, and prepares reports

•Knowledge of federal, state, and local safety regulations, protocols, and/or procedures

•OSHA 511 Occupational Safety and Health Standards for General Industry Certified (30hrs.)

•3 yrs. NYS Code Enforcement Officer and Fire Inspector (Educational Industry) • 2 yrs. NYS Asbestos Inspector (Educational Industry)

Claims Adjuster: 15+ yrs. Claims Adjuster experience

•Medical Claims (Short- and Long-Term Disability Case Management)

•Auto Claims Adjuster

•Auto Subrogation Claims Examiner

•Property & Casualty Adjuster

Skills:

•Strong organizational skills with proven ability to complete multiple tasks simultaneously

•Strong verbal and written communication skills

•Ability to work independently of others as well as in a team setting

•Ability to successfully communicate across all levels and functions within an organization

•Proficient in Microsoft Office (Word, PowerPoint, Excel)

•Extensive knowledge with using Audit Pro and Risk Console auditing software

•Knowledge of OSHA and NYS Regulated Medical Waste Disposal Procedures

•Rely on experience and judgment to plan and accomplish goals

•HR training, development, orientation, and onboarding

•CPR Certified Trainer

PROFESSIONAL EXPERIENCE

GENESEE VALLEY BOCES, Rochester, NY July 2019 – Nov 2022

Environmental Health & Safety Trainer, NYS Building Code Enforcement Officer and NYS Asbestos Inspector (Educational Industry)

Develop, implement, and enforce health and safety programs for Genesee Valley BOCES schools, providing technical assistance to local districts regarding the requirements, interpretations and applications of various state and federal laws related to insure that participating schools comply with related federal, state, and local regulations and emergency planning procedures for a total of twelve school districts.

•Assist the BOCES organization and participating districts meet the requirements of the Toxic Substance Management Law and other related mandates.

•Keep school administrators aware of the requirements, interpretations and applications of OSHA, the Right to Know Law, NYS and Environmental Protection Agency asbestos regulations, the fire codes and emergency disaster planning. Provide administrators with recommendations regarding activities to be conducted for compliance with these mandates

•Function as a representative for collecting all pertinent health hazard information from manufacturers, insurance companies and governmental inspectors.

•Respond timely to school employees and administrative requests for health and safety information.

•Conduct measurements and test of air samples and building materials and assist districts in interpreting results.

•Make recommendations regarding the use and/or removal of specific chemicals.

•Assist in the chemical disposal process.

•Establish and maintain recordkeeping systems regarding inventories, training, and health hazard information for participating districts.

•Function as a liaison between the schools and enforcing agencies.

•Develop and provide safety training programs. (Conduct Safety Trainings: (Right to Know/Right to Understand/Hazard Communication (Chemical Safety) MSDS online, Bloodborne Pathogens/Exposure Control, Fire & Electrical Safety, COVID-19 Safety Awareness, Hand Hygiene, CPR/AED Training, Chemical Disposal Methods, Ergonomics, Asbestos Awareness Safety, SDS Awareness).

•Conduct Annual NYSED Fire Safety & New Construction Inspections, Visual building inspections, Triennial AHERA (Asbestos Hazard Emergency Response Act Re-Inspections & 6 Month Asbestos Surveillance Inspections, Chemical Lab Safety Inspections & Disposal Assistance, Ergonomic Evaluations, Respiratory Protection & Fit Testing to assess risks of exposure to potential hazards and identify safe and cost-effective chemical disposal methods.

•Take samples of suspect asbestos material for testing, communicate results to the schools and assist the school with transport to the lab for testing.

•Conduct annual fume hood testing to make sure adequate containment and ventilation in science and chemistry classrooms are safe.

•Member of AESHP (Association of Educational Safety & Health Professionals, Inc) which is an organization that promotes safety, health, and risk management practices in public and private school districts, BOCES and the wellbeing of employees, students, and facilities.

•Provide CPR/AED training to all districts

WASTE STRATEGIES, Rochester, NY Oct 2018 – May 2019

Regional Environmental, Health and Safety Compliance Consultant Account Manager and Dock Manager

Analyze department medical waste processing procedures and provide recommendations to ensure they remain compliant with applicable environmental health and safety regulations and policies.

•Planned and implemented EH&S programs including safe handling of regulated medical waste

•Contributed to the development and implementation of EH&S regulatory training programs

•Maintained proper safety staffing in the Autoclave area

•Maintained all reporting procedures necessary to record safety related data

•Maintained record keeping and investigation procedures for occupational injuries and illness and conducts investigations of significant on-site accidents

•Provided routine onsite EH&S Support for our clients URMC (Strong Memorial Hospital - (SMH) and School of Medicine and Dentistry – (SMD)

•Managed day-to-day client interaction and operational aspects of multiple large-scale projects (recycling and medical waste segregation and disposal)

•Performed EH&S Compliance assessments and audits

•Developed and implemented programs designed to improve workplace health; monthly focus topics on ergonomics, bloodborne pathogens, slip trip and falls, hazard communication etc. to drive down safety incidents

•Implemented programs to ensure a safe workplace and motivates safe work habits; identify and resolve unsafe working conditions

•Provided a working interface between the facility, Operations Management and (SMH) and (SMD) Environmental, Health and Safety Departments

•Tracked and reported non-compliance incidents and trends for (URMC), and provide guidance on prevention of recurrence of incidents, including root cause analysis where applicable

•Consulted with Waste Strategies marketing and sales department to generate new business for the Audit Pro software and provide review of proposals and promotional literature to ensure demo accuracy

•Used Audit Pro software to capture Nonconforming waste issues

•Attended weekly and monthly waste and recycle meetings

•Worked to develop metrics for monthly and quarterly meetings

•Reduced the clients’ Noncompliance incidents by 20% within 60 days and recommended several successful programs to assist with continued improvements

•Managed Waste Strategies Dock Management Program and supervise a team of seven employees

•Created and managed SQDPP Operational Metrics board (Safety Quality Delivery People and Productivity)

•Established and monitored company SOPs Standard Operating Procedures and implemented changes as necessary

•Reworked new-hire orientation program to include HR information and company resources

•Conducted new hire orientation, onboarding and provide employee training per Dock Management program

•Screened resumes, scheduled, conducted interviews, and negotiated new hire salary offers

•Organized training schedules for new and existing staff and kept training metrics records up to date

•Trained Dock Supervisor on interviewing techniques and best practices that contributed to sound hiring decisions

•Performed any other duties assigned by Director of Environmental, Health and Safety

ASSOCIATION FOR THE BLIND AND VISUALLY IMPAIRED (ABVI)

GOODWILL INDUSTRIES OF GREATER ROCHESTER, Inc. Rochester, NY Aug 2016 – Feb 2017 Health, Safety and Compliance Specialist

Analyzed work environments, safety policies and procedures to ensure they remain compliant with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations.

•Responsible for regional management of change process team including, but not limited to: Industrial Hygiene (chemical exposure and hygiene), Injury Prevention and Ergonomics

•Coordinated, track & report all OSHA recordable incidents on a monthly, yearly basis, and determined safety DART rate (days away from work and restricted duties). Completed US Bureau of Labor Statistic (BLS) report for the organization

•Monitoring compliance of company SOPs Standard Operating Procedures and implemented changes as necessary

•Managed claims for incident reduction by keeping a tight control of injury, case management and utilized root cause analysis principles to prevent future losses

•Responded to reasonable accommodation and return to work requests and collaborated with supervisors to ensure employees return to work safely

•Assisted in identification and provision of information to workers for health and safety hazards, Hazard Assessments, and completed Job Safety Analysis and reviewed same with employees prior to any work performed

•Supported the creation and document all site-specific safe work procedures & standards – including step by step instructions on workplace safety

•Established the organizations Safety Champion program and managed 15 Safety Officers to ensure they uphold safety at their perspective sites. Ensured staff trained on the safe operation of the required personal protective equipment

(PPE) assigned to them, its proper use (fit testing, etc.) and that it is maintained in good condition

•Inspected organization facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and followed up to ensure measures have been implemented.

SEARS HOLDINGS CORPORATION, INC. – Rochester, NY Feb 2013 – Oct 2015 Safety Specialist

Analyzed work environments and work procedures for adherence to local, state, and federal regulations.

•Conducted Time and Motion Studies for the Corporate Lean Consultant team to control costs, improve working conditions, environment, and motivated technicians to do their best on every service call

•Conducted semi-annual Vehicle Safety Inspections in the Syracuse, Albany, Buffalo, and Rochester areas to ensure all vehicles meet the required safety, and emissions test

•Assisted our insurance carrier with multi-line claims investigations, ensure all reports are completed, submitted within 24 hours. Directly settled claims with the customer or their attorney

•Reviewed Lost Workdays report, identify outliers and assisted the Return-to-Work Coordinator with action plans to help injured workers remain at or return to work safely

•Provided service technician coaching and behavior opportunities to senior leadership

•Assisted Region Human Resource Generalist with ideas on how to creatively celebrate group accomplishments in hopes of maintaining a safe and positive work environment

•Assisted with filing return to work documents, time sheets and in locating modified job duties within the restrictions and limitations of the injured technician

•Investigated Driver Alert complaints and assigned the appropriate Defensive Driver Training Courses to those technicians that receive complaints from the 1-800 AM I Driving Courteous sticker located on the Sears van

•Reviewed monthly Accident Charge Reports, Three Month Pending Case Reports, and other safety statistics and communicate trending data to the Safety Committee Team and senior leadership

•Facilitated the monthly Shrink/Safety Awareness Quiz to always keep safety awareness in front of employees.

•Created District Quarterly Accident Prevention Plans and PowerPoints for the monthly Safety Committee Team meeting and created future action items for the Territory Operations Manager review

•Developed Safety Committee and Safety Team meeting agendas, compiled meeting notes and monitored action items to completion

•Assisted the National Channel Operations Manager and Customer Relations team with diffusing Better Business Bureau and Service Order complaints

•Assisted Operations Supervisor with KPI Audits to ensure the district is more accountable for project budgets and determine if more staff is needed

•Replenished office and cleaning supplies monthly and requested price matching options to decrease expenses for the

district

•Supervised work activities of the districts cleaning personnel as outlined in the contract agreement

HOME PROPERTIES, INC. – Rochester, NY

Risk Management Specialist June 2007 – Oct 2012

Assessed risks and ensured safe environmental, and security programs for over 138 multifamily real estate housing communities along the East Coast of the US.

•Conducted investigations and obtained recorded statements involving incidents of unethical conduct among residents and employees for case settlements up to 50,000. (Examples: Slip/falls, criminal investigations, Property damages, employee injuries)

•Assisted with the development, design, and production of Power Point presentations and materials for the Board of Directors and senior executives

•Adjudicated Workers Compensation, Property Loss claims and Litigation recoveries during periods of staff shortage for cases up to 75,000

•Monitored the investigations of the out of state Independent Adjusters to ensure their plans and strategies produce favorable results that minimized business losses for the company

•Collected, verified, and compiled information for monthly, quarter, and annual Loss Run reports to ensure data is accurately reported to carrier

FARMERS INSURANCE – Farmington Hills, MI June 2001 – May 2007

No-Fault Medical Claims Specialist - Farmington Hills, MI (2004-2007)

Property & Casualty Adjuster - Baltimore, MD (2003-2004)

No-Fault Auto Subrogation Adjuster - Austin, TX (2001-2003) (Transfers due to spouse military obligations)

Managed claims files and collaborated daily with policyholders, claimants, agents, witnesses, repair facilities, contractors, police/fire departments, state and county fraud/arson personnel, special investigations, attorneys, and members of the medical profession.

•Investigated Auto, Property Damage and Medical claims to keep the insurance company from paying invalid claims and utilized root cause analysis principles to prevent future losses

•Conducted recorded statements from claimants, witnesses, and parties pertinent to obtain reimbursement for damages caused by the at fault party

•Prepared for arbitration and negotiated settlements with injured party and/or their attorney

ARMY & AIR FORCE EXCHANGE SERVICE (AAFES) – Mannheim, Germany Dec 2000 – June 2001

Associate Buyer (Soft lines: Jewelry, Ladies, and Children Apparel)

Managed the sourcing, procurement, inventory management of supplies and services for assigned military location.

•Purchased and expedited supplies and services

•Supervised product revisions and implementations

•Tracked inventory and analyzed data and reporting information to allow (AAFES) to meet service standards in the overseas exchange

•Analyzed and forecasted supply products to improve buying efficiencies.

•Analyzed item usage and set reorder points to support established stock levels

•Reviewed stock levels and maintained inventory in the store

•Sourced and initiated pre-purchase packages, reviewed quotes, and recommended purchases of supplies to meet needs based on volume and growth of the exchange

•Coordinated the revisions of product and the implementation of new products to ensure that distribution and store communication is 100% complete

•Attended trade shows and researched market trends to distinguish what is new and what merchandise is “hot” based on demographics

EDUCATION

Benedict College, Columbia, SC

Bachelor of Arts with a Concentration in Political Science (BA)

Mary Brewer School of Insurance, York, SC

Property & Casualty Adjuster License

Austin Insurance Institute, Austin, TX

No Fault Auto Adjuster License

RIT OSHA Training Institute Education Center (Rochester Institute of Technology), Rochester, NY

OSHA 511 - Occupational Safety and Health Standards for General Industry Certificate (30hrs)

OSHA - Safety Professional Certification (CSP)

7500 Introduction to Safety and Health Management Systems

521 OSHA Guide to Industrial Hygiene

7105 Introduction to Evacuation and Emergency Preparedness

2255 Principles of Ergonomics

OSHA 360 Continuing Education Online Courses, Rochester, NY

Bloodborne Pathogens Certificate and Confined Spaces Certificate

Business Ethics – Advanced: Ethical Leadership Certificate

Business Ethics – Advanced: Handling Employee Concerns Certificate

Department of NYS Code Enforcement, Albany NY

NYS Code Enforcement Official Inspector Certification

NYS Department of Health, Albany NY

Asbestos Handler and Management Planner Inspector Certification

Western NY School of Real Estate, Buffalo NY

Real Estate Agent (April 2022 – July 2022)

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