Mary McCrary

Professional Summary

Dallas, GA ***32

adtsdo@r.postjobfree.com

+1-678-***-****

Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 20 years background in maintaining customer satisfaction and contributing to company success.

Authorized to work in the US for any employer

Work Experience

On-Site Manager

Multiple string media llc dba brilliant minds marketing - Atlanta, GA June 2019 to Present

Manage msm llc employees at the on-site facility

Serve as the liaison between Client management and msm management Interface with Client operations managers and supervisors Track staffing statistics for reporting to Client and msm management Maintain a weekly schedule and track result of sales and customer service efforts Administer quality surveys for all 1st, 2nd, and weekly checks, Satisfaction Surveys, Performance Checklist, and Employee Reviews

Oversee operations of all staffing employees to ensure the ongoing success of each assignment Maintain records and statistics on standards and conduct performance appraisals once a week for the first 30 days and then on a monthly basis for the remainder of the assignment Conduct Exit Interviews, Employee Satisfaction Surveys, Employee Performance Reviews, and Client Performance Checklist

Conduct monthly management meetings to review the above information with division supervisors and operations managers

Ensure that the determined staffing needs are met and maintained at an appropriate level Make suggestions to division supervisors and operations managers on new or more cost effective staffing initiatives.

Certified wireless specialists

T-ROC

November 2018 to May 2019

• Created methods to generate sales on Sprint, Verizon and AT&T Cellular phones plans including product up sale.

• Supported marketing programs and campaigns with content and messaging to drive demand.

• Handled approximately 300 daily credit and cash transactions for customers with accuracy and speed.

• Resolved customer complaints and maintained clean and tidy checkout are Area Manager

Best Turned Key LLC

May 2014 to October 2017

Dispatch employees to locations for professional cleaning. Minimize complaints from clients. Manage invoice from employees and businesses. In-Place inbound and outbound cleaning orders. Administrative Assistant

Express Pros/Budget Rent A Car & Sales - Marietta, GA June 2015 to May 2016

• Managed and responded to all correspondence and inquiries from customers and vendors.

• Input financial data and produced reports using Orion Software.

• Computerized record keeping systems, initiating and maintaining financial accurate and current tracking in Orion.

• Reported financial data and updated financial records in ledgers and journals.

• Entered figures using 10-key calculator to compute data quickly.

• Directed automation of office procedures such as correspondence management, record keeping and online communications.

Shift Manager

Waffle House - Atlanta, GA

December 2004 to June 2015

• Worked with team members to improve performance and implement training updates.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Eliminated customer service issues by quickly resolving disputes and correcting problems.

• Helped store management meet standards of service and quality in daily operations.

• Served good food fast to ensure customer satisfaction daily.

. Hiring and letting go of associates

Seasonal Tax Preparer

Mainstreet Tax Express - Lawrenceville, GA

January 2008 to January 2012

• Individual and business tax preparation.

• Identify possible tax credits

• Ensure client's information is enter correctly to ensure accurate and timely refund.

• Appointment setting

• Record keeping/filing

Dispatcher

Buckhead Towing - Atlanta, GA

October 2009 to August 2011

• Receive inbound calls from company customers and Atlanta police department for towing vehicles.

• Used CB radio to dispatch tow truck drivers to correct location.

• Verify documents for proof of ownership of vehicles.

• Cashier, receptionist

Education

High school or equivalent

Ged Program - Atlanta, GA

March 2000 to June 2000

Skills

• Sales (10+ years)

• Fast adapting (10+ years)

• Accounts Payable

• Knowledge of state roads and highways (10+ years)

• Microsoft Office (10+ years)

• Inbound phone call handling (10+ years)

• Budgeting (10+ years)

• Managing office supply inventory (10+ years)

• Scheduling (10+ years)

• Data entry (10+ years)

• Time Management (10+ years)

• Office management (10+ years)

• Orion software (1 year)

• Mail handling (10+ years)

• Office administration (10+ years)

• Driver scheduling (10+ years)

• Leadership Experience (10+ years)

• Supervising Experience (10+ years)

• Written and verbal communication (10+ years)

• Route navigation (5 years)

• Accounting (5 years)

• Bookkeeping (5 years)

• 10 Key Data Entry

• Upselling

• Tax Experience

• QuickBooks

• General Ledger Accounting

• Payroll

Certifications and Licenses

Certified wireless specialists

November 2018 to Present

Assessments

Receptionist — Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Sales fit — Proficient

January 2020

Assesses personality traits that are important for sales roles. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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