Swing Manager Store
Resume:
GURKIRAT
SYALI
*************@*****.***
Surrey, BC V3R
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee
performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
PROFESSIONAL SUMMARY
Hyatt Regency - Assistant Manager
CHANDIGARH
FIDO/ROGERS - Sales representative/Assistant Store Manager
VANCOUVER, BC
WORK HISTORY
Achieved Hystar diamond in Hyatt regency Chandigarh for serving the best to the guest
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Ensure delivery of the customer experience from sale to fulfillment to foster relationships and networks with customers
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Communicate with catering supervisor as well as other servers and event organizers
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Set up buffets with food presentation standards and practices in mind, ensuring safe food handling
performance.
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Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
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Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
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Ensuring high levels of customer's satisfaction through excellent service
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Maintain outstanding store condition and visual
merchandising standards
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• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share. SKILLS
• Sales Training
• Leadership
• Customer Service
• Recruiting
• Communication
• Organization
• Sales Planning
• Forecasting Sales Results
• Sales Experience
• Sales Leadership
Passionate about helping
people through motivation
and telling success stories.
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Administration and
Reporting
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• Transaction Monitoring
Store Opening and Closing
Procedures
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• Hiring and Developing
Punjab University
Chandigarh
Bachelors: Hospitality,
tourism and Administration
EDUCATION
Douglas College
New Westminster, BC
Master of Arts: Marketing
Management
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Schedule crew members to ensure that all shifts are properly manned and that any staff shortages are
addressed properly
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Recruit staff members and handle the training and
development of both new and existing crew members
and support staff
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Set targets and goals for each employee and assist them in reaching these goals in a time-efficient manner
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Work towards ensuring that standards of hygiene are maintained by staff members and advocate good sanitary practices.
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Managed destination location having annual sales of $2.2 million
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Maintained 100% employee retention while down two
managers
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Maximized sales plans by executing strategies that improved retail performance and strengthened sales
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Developed new management team to company
standards.
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Ensure high levels of customer satisfaction through excellent sales service
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Maintain outstanding store condition and visual
merchandising standards
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• Maintain a fully stocked store
• Ascertain customers' needs and wants
Took the sales to highest stream, that developed in generating largest revenue of the year about $2 million.
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Network, recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning
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• Ensure all associates complete training per company General Nutrition Centre, GNC - General Manager
Vancouver, BC
guidelines
Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience
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Ensure an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team
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Implements all visual merchandising standards,
directives, promotions, and overall cleanliness and
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Managed inventory control, cash control and store
opening and closing procedures.
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Delivering excellent service to ensure high levels of customer satisfaction
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Creating business strategies to attract new customers, expand store traffic, and enhance profitability
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• Hiring, training, and overseeing new staff
Responding to customer complaints and concerns in a professional manner
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Ensuring store compliance with health and safety
regulations
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Developing and arranging promotional material and
in-store displays
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Preparing detailed reports on buying trends, customer requirements, and profits.
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Reduced costs, managed delivery schedules and
performed risk analysis to improve overall profitability.
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Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
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Implemented operational strategies and effectively built customer and employee loyalty.
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