GURKIRAT

SYALI

adtsdf@r.postjobfree.com

+1-778-***-****

Surrey, BC V3R

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee

performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

PROFESSIONAL SUMMARY

Hyatt Regency - Assistant Manager

CHANDIGARH

FIDO/ROGERS - Sales representative/Assistant Store Manager

VANCOUVER, BC

WORK HISTORY

Achieved Hystar diamond in Hyatt regency Chandigarh for serving the best to the guest

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Ensure delivery of the customer experience from sale to fulfillment to foster relationships and networks with customers

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Communicate with catering supervisor as well as other servers and event organizers

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Set up buffets with food presentation standards and practices in mind, ensuring safe food handling

performance.

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Developing store strategies to raise customers' pool, expand store traffic and optimize profitability

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Meeting sales goals by training, motivating, mentoring and providing feedback to store staff

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Ensuring high levels of customer's satisfaction through excellent service

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Maintain outstanding store condition and visual

merchandising standards

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• Report on buying trends, customer needs, profits etc

• Propose innovative ideas to increase market share. SKILLS

• Sales Training

• Leadership

• Customer Service

• Recruiting

• Communication

• Organization

• Sales Planning

• Forecasting Sales Results

• Sales Experience

• Sales Leadership

Passionate about helping

people through motivation

and telling success stories.

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Administration and

Reporting

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• Transaction Monitoring

Store Opening and Closing

Procedures

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• Hiring and Developing

Punjab University

Chandigarh

Bachelors: Hospitality,

tourism and Administration

EDUCATION

Douglas College

New Westminster, BC

Master of Arts: Marketing

Management

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GUILDFORD

Bootlegger - Store Manager

GUILDFORD

GUESS INC - Store Manager

New Westminster

Schedule crew members to ensure that all shifts are properly manned and that any staff shortages are

addressed properly

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Recruit staff members and handle the training and

development of both new and existing crew members

and support staff

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Set targets and goals for each employee and assist them in reaching these goals in a time-efficient manner

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Work towards ensuring that standards of hygiene are maintained by staff members and advocate good sanitary practices.

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Managed destination location having annual sales of $2.2 million

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Maintained 100% employee retention while down two

managers

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Maximized sales plans by executing strategies that improved retail performance and strengthened sales

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Developed new management team to company

standards.

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Ensure high levels of customer satisfaction through excellent sales service

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Maintain outstanding store condition and visual

merchandising standards

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• Maintain a fully stocked store

• Ascertain customers' needs and wants

Took the sales to highest stream, that developed in generating largest revenue of the year about $2 million.

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Network, recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning

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• Ensure all associates complete training per company General Nutrition Centre, GNC - General Manager

Vancouver, BC

guidelines

Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience

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Ensure an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team

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Implements all visual merchandising standards,

directives, promotions, and overall cleanliness and

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Managed inventory control, cash control and store

opening and closing procedures.

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Delivering excellent service to ensure high levels of customer satisfaction

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Creating business strategies to attract new customers, expand store traffic, and enhance profitability

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• Hiring, training, and overseeing new staff

Responding to customer complaints and concerns in a professional manner

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Ensuring store compliance with health and safety

regulations

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Developing and arranging promotional material and

in-store displays

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Preparing detailed reports on buying trends, customer requirements, and profits.

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Reduced costs, managed delivery schedules and

performed risk analysis to improve overall profitability.

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Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

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Implemented operational strategies and effectively built customer and employee loyalty.

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