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Service Representative Customer

Location:
Rochester, NY
Posted:
November 30, 2022

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Resume:

Lifelong professional within the manufacturing field looking for her next opportunity following a successful career maintaining a safe and efficient workplace at Arnold Magnetics. Proficient in current best practices within the manufacturing field, looking to advance my career and lend my proven skills to a new environment. Professional Experience

August 2015 - Present First Shift - Group Lead Arnold Magnetics Orchestrated Kaizon in several departments, including block gluing, magnetizing, and furnace work. Utilization of efficiency techniques had previously inefficient assembly procedures rendered much faster, allowing key products to reach customers more quickly.

Developed shipping procedures that allowed not only a drop in labor spent but also allowed for cross department use, resulting in a greater utilization of labor hours across the manufacturing portion of the company. Cultivated a knowledge base of one of our most complex government contract builds, then further trained other members of my team in the best practices of assembling this build. Prior to my work on the first shift, I was the group lead for the second shift in both magnetizing and assembly. Distributing jobs, triaging work orders, and overseeing typical managerial duties. March 2013 - May 2015 Customer Service Representative Xerox Worked with partners to ensure that each order is accurate to the clients needs. Build relationships with partners to ensure that all needed parts will function with required blueprints. Further maintaining partner accounts through conflict resolution and promotions as needed.

Triaging calls and partner issues to the best possible tech to be certain that an issue is resolved quickly and correctly. Key Skills

MB Mary Burns

First Shift - Group Lead

175 North Waterstreet - Apt 208

Rochester, New York, 14616

adtsct@r.postjobfree.com

315-***-****

Self Driven - able to find work and complete jobs without supervision Leadership - able to direct team members and act as a mentor for other members Quality Driven - ensuring order accuracy and job completion to the best of my ability Machine Operation - Utilized machines such a troister mills, hot and cold presses, and fork lifts



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