Daren L. Moore

***** ****** ***** *********, ** *8227

704-***-**** adtscc@r.postjobfree.com

PROFESSIONAL SUMMARY: Financial professional with strong business acumen, excellent work ethic, and extensive experience in financial services, specifically organizational Leadership, Mortgage Lending, Servicing, and Audit. Specializing in

● Anti-Money Laundering

● USA Patriot Act

● Bank Secrecy Act

● OFAC/US Treasury Guidelines

● Operational Compliance

● Risk Management

● Counter-terrorism

● Client Onboarding

● Customer Identification Program

● (CDD)/ Customer Due Diligence

● (EDD) Enhanced Due Diligence

● Banking and Securities Regulations

KEY ACCOMPLISHMENTS: Instrumental contributor in building and managing new site of 200+ associates that supports key national Bank of America relationships. Successfully lead performance optimization and corporate administration efforts which resulted in achieving superior site metrics. Identified and utilized a variety of learning materials, resources and technology methods to support and improve work environment.

PROFESSIONAL EXPERIENCE

Bank of America

Consumer Residency Monitoring Operations Control Manager (OFAC) and Negative News Manager March 2016-June 2021

● Handpicked by senior leadership to form CRM Team including initial/ongoing staffing

● Meets with executive senior leaders on a frequent basis providing feedback on all for leadership and site performance

● Excellent analytic, verbal and written communication skills with proven ability to motivate and influence others

● Significant fines to Bank Of America if OFAC policies are not followed (250K per event)

● Responsible for Production, Quality Assurance, Escalations and Special Projects

● Builds cross-enterprise partnerships and fosters relationships within and across the organization.

● Evaluates, Mitigates and Reduces Risks within Unit

● Responsible for All Consumer Negative News within Bank of America Bank of America

Compliance Processing and Monitoring AML Unit Manager (OFAC) July 2014-March 2016

● Leads a staff of 74 including 6 direct report team managers and 68 front line associates in high-volume, deadline and production-driven environment

● Prioritizes and allocates available resources, makes recommendation for and executes changes in operations to ensure maximum effectiveness. Including researching, compiling and analyzing supporting data.

● Meets with executive senior leaders on a frequent basis; provides feedback to the leadership on site progress and performance.

● Effectively manages multiple projects (Production, Quality Assurance, Escalations, Call Support, Special Projects) in a fast paced working environment

● Responsible for staffing, performance management and providing input to compensation decision-making.

Bank of America

Mortgage Servicing Unit Manager 1

National Mortgage Outreach Advocacy

July 2010-July 2014

● Built and Managed a unit of 40 associates and 4 team managers in a high-volume, deadline and production-driven environment

● Oversees staffing, allocates and coordinates resources and handles personnel related issues

● Implements changes to enhance efficiency and high-quality customer transactions

● Acts as a key developer of strategic initiatives for both long term and short term planning. Presents initiatives to all levels of leadership

● Establish and maintains management/performance controls to highlight problems, contain costs and develop process improvements.

● Has full responsibility for results within my operational area.

● Builds cross-enterprise partnerships and fosters relationships within and across the organization.

● Managed reputational risk for Bank of America by offering face-to-face counseling and assistance in areas hardest hit by the housing crisis, which deepened relationships

● Process Design and Implementation of unit policies and procedures.

● Increased efficiency by utilizing resource optimization

● Motivated and lead a dynamic staff responsible for image and reputational management.

● Multi-Site Management

● Delivered Best Practices Training on a routine basis to increase overall efficiency

● Performs SWOT analysis on high visibility relationships for risk management purposes Bank of America

Mortgage Account Executive, VP

January 1998-July 2010

● Retail Account Executive responsible for retail mortgage originations

● Required full understanding of policy and procedures

● Utilized marketing, database management, time management and pipeline management tools to ensure success in role

● Worked closely with customers, attorneys, realtors, builders and internal bank partners to develop lasting relationships

● Active participate in new business development activities to promote Bank of America

● Closed 225 million dollars in retail mortgages while maintaining cross sale goals

● Successfully maintained low to moderate Bank of America lending goals Bank of America

Auditor/Audit Team Lead

October 1993-January 1998

● Responsible for ensuring closed mortgage met salability requirements for secondary market

● Worked closely with internal management, attorneys and customers to resolve issues

● Supervised a staff of 20 associates

● Responsible for staying abreast of credit policy and procedure guidelines for all loan types materials

● Successful highly motivated results oriented leader Accomplishments with Bank of America

● 27+ years banking experience

● Selected by Senior management to Lead Attorney General Production Team 2013

● 225 million dollars closed in retail mortgage origination role

● Promoted to Vice President in 2003

● Promoted to Assistant Vice President in 2000

● Promoted to Bank officer in 1997

● Previous member of President, Chairman and Platinum Clubs Education, Further Training

BS University of NC at Charlotte 1986

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