Customer Service Administrative Assistant

Dakayla Hunter

**** ******** **, ******* **, ****1 240-***-**** *******.******@*****.***

Career Objective

Highly talented administrative assistant with extensive experience in providing top-level administrative tasks to increase client loyalty and business operations. Experienced in providing accurate service to key clients while processing financial documents. Seeking a customer service role within a financial institution that offers rewarding opportunities for dedicated people.

Experience

SERVICE ADVISOR SHEEHY AUTO GROUP JUNE 2022 – PRESENT

·Proactively analyzed personal and business prospects to determine the best products to fit client-specific needs resulting in significant increases in branch margins.

·Provided exceptional customer service while assisting loyal customers with general account requests, inquiries, and maintenance

·Managed the development and implementation of the daily production schedule in a way that ensured high levels of service to internal and external customers

·Conducted weekly inventory then prepared and sent weekly Cost Analysis, also including payroll and man-hours to ensure finances on are track

ASSISTANT MANAGER ROY ROGERS DECEMBER 2021 – PRESENT

·Assisted with implementing staff health and safety standards compliance training program, achieving a score of 99% from the board of health

·Created and implemented suggestions to continually improve processes in the areas of safety, service, quality, and cost

·Managed the development and implementation of the daily production schedule in a way that ensured high levels of service to internal and external customers

·Conducted weekly inventory then prepared and sent weekly Cost Analysis, also including payroll and man-hours to ensure finances on are track

SHIFT LEADER SMOOTHIE KING JULY 2019 – NOVEMBER 2021

·Carried out store procedures during scheduled shifts. Organized opening and closing duties as assigned

·Maintained accurate inventory counts and proper food sanitation policies with team members

·Entrusted with the responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits

·Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly

RECEPTIONIST REMNANT LITTLE SOLDIERS DAYCARE JANUARY 2017 – JULY 2019

·Successfully managed information using Microsoft Excel software, including student records, orders, and billing with 100% accuracy

·Ordered supplies 3-4 times per year to keep the office and waiting area well stocked

·Successfully conducted monthly inventories on equipment including classroom supplies, food, and toys

·Created a detailed checklist for invoicing clients used by all receptionists, saving over 12 hours each week

Education

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE AUGUST 2021 - PRESENT UNIVERSITY OF MARYLAND GLOBAL CAMPUS, ADELPHI, MARYLAND

HIGH SCHOOL DIPLOMA JUNE 2020 NORTH POINT HIGH SCHOOL, WALDORF, MARYLAND

Skills & Abilities

·Customer Service

·Inventory Management

·Communication

·Microsoft Office (Excel)

·Leadership

·Attention to Detail

Contact this candidate