Appointment Setter Data Entry
Resume:
Tatiana Hicks
Greenbelt, MD *****
*.********@*****.***
• Assists in the efficient management of administrative programs and related services to clients, customers, employees and business associates.
• Good knowledge and understanding of Administrative Services and business/operating processes and procedures.
• Works to clearly defined procedures under close supervision. Authorized to work in the US for any employer
Work Experience
Office Assistant
Front Street Management - Lanham, MD
April 2022 to Present
• Organize files, schedule meetings and manage calendars
• Write and proofread emails
• Maintain supplies
• Scan documents for the housing communities
• Stuff and stamp envelopes with documents
• Upload documents through Microsoft office(excel, word, PowerPoint, etc ) Instacart Shopper
Instacart - Greenbelt, MD
June 2018 to Present
• Pick up and deliver food
• Pack groceries
• Meet customers
Appointment Setter
1st mutual life - Bowie, MD
May 2021 to August 2021
• Contacted clients daily who applied for life insurance
• Set up appointments for my agency
• I set 10 appointments a day
• Called 100 clients a day
Driver within the Metro DC, Maryland and Virginia areas UBER and LYFT - Washington, DC
June 2016 to April 2020
• Driver
• Picked up and dropped off customers
• Helped customers with packages and luggage
Cafeteria Assistant
PGCPS - Bowie, MD
March 2020 to March 2020
• Prepared food for students
• Organized food for next day
• Supervised children during lunch
• Resolved conflicts and issues between students
• Performed general maintenance tasks for the cafeteria
• Cleaned tables and maintained the kitchen
Jewelry Sales Associate
Kohl's - Bowie, MD
November 2019 to January 2020
• Interacted with customers to handle complaints
• Processed orders, and provided information products
• Answered questions or requests from customers
• Helped customers with purchased Jewelry
• Opened the floors or departments at the start of the day, and close them at day's end
• Was responsible for the appearance and cleanliness of their areas
• Arranged goods in pleasing combinations
• Decorated the mannequins & product posters
Security Officer
Fortified Security - Jessup, MD
May 2019 to September 2019
• Checked all guest into warehouse
• Filed documentation for employees
• Identified suspicious behavior.
• Contacted and communicated with the authorities.
• Monitored access to properties.
• Took action in emergency situations
Babysitter
LA Fitness - Bowie, MD
January 2015 to May 2016
• Checked all children in with their parent
• Managed all documents for each child that was in the system
• Filed paperwork for the new children that were not registered
• Created activities for the children to play
• Brought coloring books and games to keep the children active Warehouse /Secretary (Temp Agency)
Manpower Warehouse - Atlanta, GA
April 2011 to December 2014
• Checked for breakage, missing items or damage
• Monitored shelving for restocking of items
• Procured office supplies and took inventory
• Worked with Microsoft Office (excel, power point)
• Shipped and received products
• Received and processed of incoming stock, picked orders from the warehouse stock and managing them.
• Pulled, prepared, delivered and picked-up orders
• Received, scanned and processed stock products; perform inventory control
• Kept clean and safe work areas
• Did reports on stock and inventory levels and input data into software systems
• Operated and maintained warehouse equipment to move products Administrative Assistant
HTH Technical Agency
August 2005 to March 2011
This is a government contract, minority owned company that provided office supplies, furniture, renovations of government and military facilities. 8A and MDOT certified Responsibilities included:
• Maintained a professional office environment
• Answered and directed phone calls and emails
• Maintained and managed the office calendar
• Scheduled meetings and client presentations
• Reviewed contracts
• Procured office supplies and took inventory
• Processed incoming and outgoing mail and packages
• Set up and maintained client files
• Provided customer service
• Managed inventory of assets and supplies, sourcing for suppliers (vendors) and submitted invoices
• Scheduled and coordinated meetings and presentations, interviews, events and other similar activities
• Sent and received mail and packages
• Sent out faxes and emails
• Managed documents and files
• Sent and received documents for the company
• Assisted in various daily operations
• Operated a range of office machines such as photocopiers and computers
• Greeted guests and visitors
• Used MS Excel to organize company data and budget reports into detailed pivot tables.
• Monitored office inventory by tracking stock items with advanced skills in MS Excel
• Advanced experience with using Excel formulas, functions and pivot tables,
• Advanced experience with Word mail merge functionality,
• Intermediate experience with MS Access
Seasonal (Ringer)
Macy's - Annapolis, MD
November 2010 to December 2010
• Handled customers with respect and politeness
• Rung up purchases that were made
• Sorted the perfume and cologne inventory alphabetically
• Created displays for each perfume and cologne samples
• Spoke with different customers daily
• Created a positive atmosphere for each customer
Education
Fashion design credits
American InterContinental University-Atlanta - Atlanta, GA March 2011 to May 2012
Completed courses in fashion design
North Carolina Central University - Durham, NC
September 2009 to May 2010
High school diploma
Bowie High School - Bowie, MD
August 2005 to May 2009
Skills
• Personal Assistant Experience (3 years)
• Photography (3 years)
• Data Entry
• Microsoft Office (4 years)
• Microsoft Powerpoint (3 years)
• Microsoft Excel (3 years)
• Typing
• Clerical Experience
• Office Administration (6 years)
• Microsoft Access
• Food Production
• Human Resources
• Presentation Skills
• Sourcing
• Event Planning
• Office Management
• Microsoft Outlook
• Security
• Computer literacy
Certifications and Licenses
Driver's License
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