Customer Service Sales Manager

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

DARLENE

TORRES

D

T

South Hadley, MA 01075, 413-***-****, ***********@*****.*** Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

• Customer engagement • Employee training • Seasonal product promotion

• Inventory control

Merchandise Supervisor June 2013 - November 2021

JCPENNEY Holyoke, Massachusetts

• Maintained customer service and customer experience guidelines.

• Guided store associates in delivering best customer experience.

• Oversaw stockroom organization to foster convenient access to merchandise. Established merchandising plans, implemented action steps and adjusted plan based on progress towards goals.

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• Maintained sufficient stock levels and verified appropriate stock presentations for each season. Store Sales Manager April 2003 - October 2012

Famous Footwear member of Brown Shoe Company Hadley, Massachusetts Demonstrated customer-first mentality based on sound customer relations principles and core company values.

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• Executed promotions, coordinating teams and merchandise to create attractive, successful displays.

• Addressed customer complaints and issues with professionalism.

• Maintained efficient, organized stockroom to support high-volume retail sales demands.

• Taught employees how to upsell and cross-sell items. Science and Technology High School, Springfield, Massachusetts June 1999

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