Administrative Manager Customer Service
Resume:
CZ
CARMEM SANTOS ZARBANO
adts8t@r.postjobfree.com
Revere, MA 02151
P ROFESSIONAL S UMMARY
- Portuguese Native/ English Advanced/ Spanish Communication.
- Administrative Manager.
- Assistant all administrative areas, specialist in education, expert on Brazilian Educational Software from Federal and State Government.
- Resolution problems.
- Manager time.
- Attention all details.
- Customer service.
- Control and supervision Documentation.
- Red Cross CNA License.
Trained Caregiver skilled in providing direct care to clients with various conditions. Understand caregiving basics, including dementia communication strategies, social engagement, and physical care, including bathing, and feeding support. Understand age-related cognitive differences, and ensure a safe environment through observation and infection control.
S KILLS
● Educational administration ● Educational program development
● Education and training ● Educational support
● Educational leadership ● Business education
● Client education ● Public education
● Community education
E XPERIENCE
Everett Chiropractic clinical -Secretary, CNA February 2022 until this time.
● Front desk, cashier, Customer service, and support clinical terapy. Caregiver, Self-employed, Sep 2018 - Current, Donchester, Ma United States
● Home care.
● Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzeheimer's disease.
● Assisted residents in managing daily living including lifting, bathing, and feeding support.
● Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
● Responded appropriately to family members when discussing patient care and instructions for discharge.
● Monitored intake of food and medication and alerted staff to deterioration in patient conditions.
● Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
● Maintained confidentiality concerning treatment and personal information.
● Supported the social and emotional needs of patients by providing caring companionship.
● Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
Assistant Administration, PTI Insurance, Feb 2015 - Aug 2018, Framingham, Massachusetts United States
● Inventoried office supplies and ordered supplies from approved vendors.
● Answered phones and provided customers with pricing and delivery information.
● Drafted correspondence and reports using MS Office tools, including Word and Excel.
● Managed customer accounts by processing payments and credit card receipts.
● Created and maintained a new filing system, improving file retrieval time by office associates.
● Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
● Maintained database of current customers, updated data, and purged system of inactive account information.
● Operate and troubleshoot all kinds of office equipment, keeping equipment operational such as personal computers, scanners, and facsimile machines operational.
● Updated office calendar with new meetings, events and appointments to avoid overbooking.
● Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
● Documented payments and expenses to keep financial records current.
● Taught new employees important procedures such as [Task] and [Task].
● Received and routed incoming mail, packages, and deliveries.
● Documented [Type] and [Type] activities to maintain current [Software] tracking.
● Customer service.
● Brazilian Consulate services.
● Cashier.
● Etc
Secretary Education, Senac São Paulo, May 2008 - Jul 2014, Taubaté, SP Brazil
- Manager equipe .
- Customer service .
-Manager Federal (MEC), and SP State Software.
- Certification Students.
- Supervision teacher class books.
- check and validate documents.
- Resolution problems
- etc..
● Helped resolve problems such as [Type] and [Type] by carefully collecting information and developing knowledgeable solutions.
● Satisfied customers by delivering speedy and expert service for all [Type] needs.
● Carried out high-quality [Type] work with little oversight.
● Taught junior employees how to perform tasks such as [Task] and [Task].
● Keep inventory levels optimized and supplies organized for forecasted demands.
● Met targets consistently by working hard and with strong attention to detail.
● Satisfied customers every day with fast, friendly, and knowledgeable support for [Type] needs.
● Protected business from unnecessary liability by carefully following security and safety standards.
● Helped managers improve area operations by sharing customer feedback and contributing new ideas.
● Determined team targets and implemented plans to achieve goals at individual and group level.
● Received and routed incoming mail, packages, and deliveries.
● Updated records with current [Type] and [Type] information for effective business recordkeeping.
● Collaborated well with team members to carry out daily assignments and achieve team targets.
● Managed communications between team members, customers and vendors to keep operations efficient and successful.
● Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert [Industry] knowledge.
● Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
● Taught new employees important procedures such as [Task] and [Task].
● Supported [Type] operations by completing assignments with strong focus on quality and performance.
● Filed records to keep the system efficient and information organized.
● Prepared reports highlighting important information such as [Type] and [Type].
● Maintained and updated files and records to support efficient [Type] operations.
● Documented [Type] and [Type] activities to maintain current [Software] tracking.
● Prevented [Type] service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.
● Developed and communicated standard operating procedures to the team of [Number].
● Consulted with customers to understand desires and suggest best products to meet needs.
● Reviewed activities regularly to identify opportunities for improvement. E DUCATION
BBA, Teacher to College Aug 2014
University Sao Paulo City - Sao Paulo, SP, Brazil
BBA, Gestão Escolar Mar 2013
University Sao Paulo City - Sao Paulo, SP, Brazil
Bachelor of Science, Administration of Business Mar 2009 Anhanguera Educational - Taubate, SP, Brazil
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