JESSE HOWELL IV

Fairfield, CT 404-***-**** adts8o@r.postjobfree.com LinkedIn: Jesse Hilton Howell

Accomplished product and e-commerce operations manager with over a decade of direct experience in productive development, supply chain and fulfillment, and inventory management. Experience and expertise in growing both business-to-business and business-to-customer sales. Strong project management skills with a proven track record of successfully long-term project scaling, procurement, demand forecasting, and KPI and business metrics.

TECHNICAL SKILLS

AS400 SQL Python Shopify

Microsoft Excel Microsoft Dynamics Amazon Web Services Amazon FBA/FBM

Adobe Commerce SAP MRP JIT Inventory Management

CAREER PROGRESSION

Sandviks, inc (DBA Hooked & Co., DBA Bluum, DBA Mine Chest) 2017 - 2022

Senior Operations Manager January 2020 – September 2022

Led the design, management, and process control of a project aimed at re-branding and scaling Hooked & Co., the companies leading revenue generator, which led to a 40% growth in revenue and 10% customer retention increase. Responsible for the planning, development, and launch of a premium app corresponding with a physical subscription product. Oversaw the migration of automated processes from IBM AS400 to order generation, invoicing, and distribution plans from AS400 to Python. Devised and developed technical specifications for automating complex operational processes and increasing daily efficiencies.

Promoted into a senior leadership role for excelling at defining and executing program concepts and

identifying areas of improvement to ensure a high level of efficiency and results.

Executed the search and selection process for a third-party app developer, and served as primary company point-of-contact throughout the design and launch of the app. Served as primary coordinator between marketing, publishing, IT, and a third party app developer (Dubit) during app development.

Managed the project’s financial elements including budget forecasting and monthly KPI tracking. Developed six-month and twelve-month forecasting modes used for procurement and financial planning.

Led the design and creation of the new Hooked and Co. e-commerce web shop.

Oversaw the order generation and invoicing of over $10 million in sales monthly.

Monitored the effectiveness of database tools and services as well as the scalability of existing databases.

Routinely analyzed data to identify pain points and bottlenecks in automated processes. Coordinated with IT to develop, implement, and test the solution.

Product Manager/Purchasing Manager 2018 – 2020

Spearheaded the design, management, and implementation of operational process improvements for new business acquisitions. Sustained the successful scaling of a project that experienced an unprecedented surge in sales by nearly 50%. Responsible for the entire backend operation including forecasting and inventory management. Routinely identified and implemented process improvements to enhance automated processes, resulting in increased backend efficiency and reduced customer service workload.

Oversaw Crate subscription box operational elements, which included four distinct portfolios, to ensure that budget parameters for purchasing and fulfillment were met.

Worked closely with marketing on the execution of product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.

Worked as the point of contact with Amazon for our FBA business which resulted in an average of $15,000 in sales a month.

Created product strategy documents that described business cases, high-level use cases, technical requirements, revenue, and ROI.

Analyzed product requirements and developed appropriate programs to ensure they were successfully achieved.

Evaluated sales reports against monthly retention and churn reports at a granular level to develop 6-month forecasting models.

Supervised and prioritized the IT Department's Project List regarding all Sandvik’s e-commerce elements within operations vertical.

E-commerce Operations Manager 2017 – 2018

Led the e-commerce team completely, including product redesign, end-to-end management of direct-to-consumer supply chain, procurement, inventory management, and all operational functions for two acquired projects. Worked directly with marketing and social to develop all onboarding post sales communication as well as the development of B2B gifting.

Designed, sourced, onboarded, & maintained a multimarket international supply chain including partners in manufacturing, freight forwarding, warehousing, packaging, inventory forecasting and management, & final mile delivery. System was able to handle the growth curve seven months ahead of initial projections.

Crafted standards, developed SOP’s and training related to the quality customer experience, purchasing limitations, and order packing. Worked in coordination with marketing to create a standardized brand voice used to answering customer queries, which ultimately reinforced our digital customer acquisition strategy.

Designed and developed AMP automated email processes that embedded email with dynamic content and action links allowing account control without returning to the website or landing page.

Oversaw purchasing to ensure established business rules and financial stipulations were met for each box.

Coastal Construction Products, Inc. 2014 - 2016

Assistant Operations Manager 2014 – 2016

Worked in tandem with the Inventory Manager and IT Department to develop new shipping software that was rolled out to 10 branches within the company. Monitored operational performance to identify areas for improvement or adjustments in staff training requirements.

Generated and analyzed demand forecasts in collaboration with Sales and Purchasing to ensure sufficient inventory.

Oversaw all returns to the main distribution branch, including crediting of accounts and readmittance of inventory into the system.

Instituted company-wide policy regarding backordered inventory.

Worked as the point of contact for all customer service related issues and inquiries to both resolve problems and enure an excellent customer experience.

Material Building Specialists 2012 - 2014

Purchasing Agent 2012 – 2014

Managed material inventory levels and created POs as necessary to secure stock replenishment.

Developed and maintained relationships with manufacturer representatives and vendors. Maintained relationships with logistic solutions providers and created baseline pricing structure for company wide use.

Exceeded all benchmark goals by 7% regarding number of sales and charged revenue.

Member of the onboarding team responsible for outlining company policies and procedures as well as training.

Operations & Logistics Administrator 2010 – 2012

Created solutions to complex logistical challenges for an ambitious construction program. Developed the implementation plans and methods for organizational changes.

Oversaw the development of strategic logistics planning processes for successful project development and in delivering “best practice” to meet and exceed client expectations.

Trained and coached staff in their personal and professional development.

EDUCATION

Bachelor of Science in Managerial Information Systems Georgia College & State University 2009

Bachelor of Science in Political Science Georgia College & State University 2009

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