Store Manager Customer Service
Resume:
C ONTACT
adts8m@r.postjobfree.com
Texas 77493
E DUCATION
DEVRY UNIVERSITY
(2001)
OAKTON COMMUNITY COLLEGE
(2000)
A DDITIONAL S K I L L S
Interpersonal and communication
skills
Organization and delegation
Forward planning and strategic
thinking
Problem solving and decision
making
Mentoring and leadership
Customer service
C A R E E R O B J E C T I V E
Accomplished and driven leader with 23 years of experience in retail services and management operations; interested in exploring new career opportunities that will utilize my management, supervision, and administrative skill to contribute to strategic planning, fiscal administration, team building, and overall operational execution to achieve optimal performance levels in an exceeding environment. E X P E R I ENCE
CO-MANAGER
Mariano's Jan 2020 – April 2021 (Complex specialty store)
• Manage departments to promote sales, achieve profit margins and labor goals and exceed customer expectations.
• Manage departments to meet or exceed budget/financial goals to include sales, profit, shrink, and labor through effective cost control, efficient utilization of labor, and strong customer service.
• Supervise and guide team members and act as manager-on-duty as required.
• Establish and maintain a customer-oriented culture and deliver a high level of customer service.
• Anticipate customer needs and resolve issues in a manner that strengthens customer loyalty.
• Hire team members and provide training.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ensure effective preplanning and execution of weekly merchandising programs.
• Analyze sales and work content to develop effective staffing/scheduling of the department work plans.
CO-MANAGER
Wal-Mart Aug 2016 - Dec 2019 (Complex metro in multiple Chicagoland locations)
• Managed up to 500 hourly Employees and 14 salaried leaders in Complex Chicago land locations.
• Assists the Store manager in executing company directives.
• Assists the store manager in driving annual sales up to $100 million in food, perishables, general merchandise, apparel, and online sales.
• Recruiting and training of salaried leaders and hourly employees. TONU THOMAS
• Assists store manager with monthly controllable expenses by examining PNL.
• Assists store manager with preventative shrink processes and meeting customer and associate safety goals.
• Teach, train, and develop sales associates, Department Managers, and Assistant Managers.
• Create sales plan goals for weekly and monthly execution. STORE MANAGER/CO-MANAGER
Wal-Mart Apr 2011 - Aug 2016
• Managed 350 plus hourly employees as well as 12 salaried leaders in 2 facilities in the area.
• Oversaw up to $75 million in annual sales in food, perishables, general merchandise, apparel, and online sales.
• Track record in both facilities of sales growth and profitability, as well as shrink reduction while maintaining operational health at a high level.
• Recruiting and training of salaried leaders and hourly employees.
• Lead and manage multiple departments by driving sales and performance metrics.
• Assists store manager with monthly controllable expenses by examining PNL.
• Assists store manager with preventative shrink processes and meeting customer and associate safety.
• Create weekly schedules for sales floor coverage and special events.
ASSISTANT MANAGER
Wal-Mart Jun 2003 - Apr 2011
• Lead departmental teams in various areas of the store.
• Managed department Sales and meeting performance metrics.
• Management of daily inventory process adjusting counts and price changes.
• Management of departmental/store shrink prevention.
• Assisted the store manager in driving annual sales up to $90 million in store and online sales.
• Lead sales associates and department managers by training and development of their skill set as well as tracking bi-annual evaluations. CUSTOMER SERVICE/CASHIER/CUSTOMER SERVICE MANAGER
Wal-Mart Jun 1998 - Jun 2001
• Provide service to customer through product knowledge and sales expertise.
• Process Sales transactions and returns.
• Process Online Orders and Fulfillment.
• Assisted with open and close of facility through cleaning work area, facing merchandise, cash handling closing procedures.
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