Customer Service
Resume:
Michelle Sheppard
*** ******* **** ** *** ***, Giddings, TX 78942
*************@*****.***
Summary of Qualifications
Goal-oriented with strong communica on and interpersonal skills. Effec ve cri cal thinking, problem-solving, organiza onal, and leadership skills. Focused and driven work ethic that is produc ve in a group or individual situa ons. Experienced in quan ta ve analysis, project planning/management, leadership, and management. I recently decided to further my educa on and training and am currently pursuing my BA in Psychology and am eligible to apply for my internship license. management, and program execution Education and Training
North Metro Tech,Acworth, Ga 1999
Business Management Associate of Applied Science
GPA 3.2/4.0
South University, Savannah, Ga (Online) Current
Bachelor of Arts in Psychology
GPA 4.0/4.0
Certifications And Training
- Certified Quality Improvment Associate (ASQ CQIA)
- Employee Managment and Leadership Certificate
- Lean Manufacturing Certification
American Society for Quality
University Alabama Huntsville
University Alabama Huntsville
Employment Experience
ElevateCX, LLC Round Rock, Tx 2016-2018
CSR (work from home)
Email and Chat support
Manage and update customer accounts
Take and place orders
Process payments
Research shipments
Handle complaints and refunds
Naviant/Gila LLC Austin, Tx 2016
CSR for TxDPS Department
High volume inbound calls
Order letter series and Correspondence to offenders Payment processing systems (Including payments by mail, credit card, check-by-phone, Western Union Quick Collect, and Money Gram)
Offender database records updates
Manage and update customer accounts
Lexington ISD Lexington, Tx 2013-2015
Transportation Assistant, Bus Driver, and Substitute Teacher
Bus Driver Duties
Drove a dedicated am/pm route daily
Supervise and monitor students
Transportation Assistant
General office - Answer phones and take messages, greet visitors, file, and take notes Schedule field trips
Do inventory and order parts
Manage and run reports
Substitute Teacher
Inform and Adhere to the curriculum and lesson plans assigned by the regular teacher Take attendance and document daily notes
Compile a report for the teacher for when he/she returns Marathon Equipment Yerington, Nv 2007-2012
Quality Manager
Promoted from Inside Sales (Data Entry)
General Office Duties - Filling, Phones, Copies
Assisted plant manager with training in leadership, project management, Six Sigma, Lean Manufacturing and quality improvements
Conducted research and performed data analysis to diagnose and correct defects and improper practices
Application and analysis of testing and inspection procedures Warranty claims and customer accounts
Lead, trained and oversaw all corrective actions and quality improvement projects and process'
Skills And Competencies
Windows, MacOS, Access, PowerPoint, Word, QuickBooks, Outlook, WordPerfect, Excel, and Internet Applications, Adobe Photoshop, Oracle, QuickBooks, Zen Desk Accounts Payable and Receivable
Cashier and Payment Processing
Customer Service - In Person, Phone, Email, and Chat Quality and Office Management
Process Improvements and Project Management
STOP Safety Training
Corrective Actions and Problem Solving
Excellent verbal and written communication skills
Successful Leader and just as equally effective as a member of a team Highly organized, able to multi-task and accomplish multiple objectives Professional demeanor and attentive to detail
Type 55+ WPM
Commercial Drivers License
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