Cyleni M. ALVES

Santo Domingo, Dominican Republic 809-***-****

adts7d@r.postjobfree.com

Excellent interpersonal/ communication skills in both English and Spanish. Detail oriented with excellent telephone skills. Able to work independently and under supervision. Punctuality and loyalty are my forte.

EXPERIENCE

07/22 – CURRENT

BTC PASS SALES, SOUTH CENTRAL TRANSIT AUTHORITY

Conducted pass (tickets) sales for the passenger from a booth and guided passengers to the correct bus needed to reach their destination. When needed I covered for Saturdays as well.

01/2022 – 06/22

SECURITY OFFICER, securitas/ Montefiore

Direct the public to the correct floor and destination. Hand out masks and announce visitors via phone to proper personnel. Ensure that all current employees have their ID badge visible. Give access to employees and visitors in wheelchairs and/or walker through the back door using the intercom camera and buzzer. Monitor cctv cameras from the front desk.

01/2020 – CURRENT

SECURITY OFFICER, securitas/ Dept. Of Finance

Monitor 72 cctv cameras from two computer monitors. When panic alarm is set off, I turn off the alarm, clear the alarm panel and call the Sheriffs with the location to where the alarm came from. Receive mail and packages and alert individuals for pick up. Guide customers to their destination for business.

09/2017 – 11/2018

SECURITY OFFICER, Securitas/ Hewlett Packard

Directed facility’s clients with proper location destination. Assisted receptionist with making sure clients, visitors and employees had proper ID. Monitored cctv cameras within the facility and patrolled the facility every hour during my shift.

09/2016 – 06/2017

SECURITY OFFICER, PSAC II/ SECURITAS

Directed clients to proper destination with the facility and made sure they had proper ID. Secured entrances and exits on post for the day. Made visitor passes to those who had appointment for the day using the pc.

05/2013 – 11/2013

CUSTOMER SERVICE REPRESENTATIVE, ACS/XEROX

Answered calls for Boost Mobile customers with inquiries about their monthly payments, and account status for phone devices. Assisted customers with troubleshooting, programming, activating and swapping their devices.

12/2007 – 01/2009

OFFICE MANAGER/ RECEPTIONIST, MCCANN ENTERPRISES

Performed administrative duties, organized and maintained filing system. Maintained contact information using the Act! Computer program and kept Outlook files current and up to date. Maintained office supplies fully stocked. Dispatched 6 – 10 agents (retired detectives) to proper job assignments. Performed background, criminal, educational, employment, and credit searches.

Handled both incoming and outgoing phone calls as well as email correspondence.

EDUCATION

AUGUST 2011

GED, northern manhatttan improvement corp.

General Education Diploma

APRIL 2014

MEDICAL BILLING AND CODING CERTIFICATE, the manhattan institute

Obtained my certificate in a 60-hour course.

SEPTEMBER 2015

MEDICAL BILLING AND CODING, BERKLEY COLLEGE

Completed 36 college credits maintaining a 3.7 GPA

SEPTEMBER 2004

LIBERAL ARTS, TOURO COLLEGE

Completed 34 college credits, was on the Dean’s list with a 4.0 GPA

SKILLS

As a customer service agent, I always practiced active listening, politeness, and pleasant attitude.

Analytical

Creative

Decisive

Detail-oriented

ACTIVITIES

I am a highly organized person and enjoy a clean and well-maintained work area. I am flexible and open to extra shifts if necessary. I love to express myself through art. It is also a way for me to give self-made greeting cards to express my appreciation, empathy, and love for friends, coworkers and family members.

Contact this candidate