Christopher Snead

*** ****** ***. *** **, Chula Vista, Ca. 91911

209-***-****

adts70@r.postjobfree.com

Results driven IT professional with over fourteen years of experience in the support of information systems both hardware and software. In-depth expertise in analysis, trouble-shooting and documentation of computer systems. Extensive knowledge of PC/Laptop hardware and software support. Strong hands-on technical knowledge. Proven track record for solving complex technical problems and consistently delivering effective technical solutions.

Technical Expertise

Systems: Windows NT/2000/2003 Workstation and Server, Windows (3x, 9x, ME, 2OOO, XP, Vista, 7)

Hardware: Hubs, switches, (3com, Bay networks, D-Link), Network Cabling, PC/laptop hardware,

Printers (HP, EPSON, OKIDATA) both inkjet and laser. Check Point security appliance

Firewalls, PBX systems, Tape backup systems (HP, Exabyte), Mainframe Terminals, Servers

(Compaq, HP, IBM), HP JetDirect Cards, CSU-DSU, T1 equipment both Data and Telco.

Wireless Routers and Network cards (D-Link, Linksys, Netgear) PDA’s, Smart Phones

(Blackberry, Palm, and IPhone)

Software: Microsoft Exchange, SQL, ODBC, Outlook, Group Wise, Virus Software (Norton, McAfee)

Novell Netware Client, Telnet, FTP, Drive Imaging Software (Ghost, Drive Image), Microsoft

Office Suite, Lotus Notes, Veritas Backup Exec, Visio Pro, Ping utilities, Terminal Emulation

Software (Attachmate) Tivoli remote administration software. Remedy ticket tracking

Software, Blackberry Desktop Manager, Blackberry Server, Palm Desktop

Network: DNS, DHCP, TCP/IP, SMTP, SSH, TELNET, WINS, Active Directory, IPX-SPX, VPN, FTP,

SNMP

Professional Experience

Computer Consultant, San Diego, CA February 2020 - Current

Providing desktop/laptop support to users Windows 10 OS support, hardware support, mobile phone support. Helped users setup wireless LANs, provided security recommendations, virus scanning and cleaning. Setup

Wireless printers, New computer setup and registration. Installed software packages defined by users needs. Updated Windows OS and software packages as needed. Provided network design and support. Provisioned

New high speed data services for users.

WCIRB Of California, San Francisco, CA February 2012 – January 2020

IT Desktop Support Engineer

Provided PC/Network support for over 200 users on Windows 7/10 workstations. Resolved network printing issues, setup new network printers (HP, Dell printers). Setup new user accounts in Active Directory, and VoIP phone system. Troubleshot hardware and software issues. Analyze network connectivity issues, cabling, TCP/IP, DNS, and WINS. Logged support tickets problem and resolution Software installation and configuration, testing and implementing. Built workstation images for department specific applications and configurations.. Deployed images using Microsoft MDT image management tools. Provided Windows 2012/2016/2019 server support, management, patching, and troubleshooting. Provided administration for VMware vSphere environment, user access, storage, and VM server builds.

Technical Consultant, San Diego, CA December 2009 – January 2012

Providing technical support to various companies throughout San Diego. Troubleshooting both hardware and software issues on Windows based PC’s and laptops. Virus, malware and spyware removal. Setup and configure wireless networks. Install printers and scanners. Troubleshooting network and internet connectivity issues. Performing various hardware and software upgrades on PC’s and laptops.

Broadcom Corporation, San Diego, CA

Desktop Support Engineer Level II December 2008 – September 2009

Was responsible for PC/Network support for over 600 users within the Broadcom organization. Resolved network printing issues, setup new network printers (HP printers). Troubleshot hardware and software issues on Windows XP\Vista workstations. Analyze network connectivity issues, cabling, TCP/IP, DNS, and WINS. Logged support ticket problem and resolution documentation within Remedy support ticket tracking system. Software installation and configuration verification/, and network printing, Setup e-mail accounts using Outlook e-mail clients.

Kaiser Permanente, San Diego, CA

Computer Technician II (Contract) June 2005 – September 2008

Provided PC/Network support for multiple sites within the Kaiser organization. Resolved network printing issues, setup new network printers (HP, Lexmark, Kyocera printers). Troubleshoot hardware and software issues on Windows 2000/XP workstations. Analyze network connectivity issues, cabling, TCP/IP, DNS, and WINS. Logged support ticket problem and resolution documentation within Remedy support ticket tracking system. Responsible for providing departmental support, network printing, setup e-mail accounts using both Lotus Notes and Outlook e-mail clients. Support was provided after departmental wide upgrade from Windows NT to Windows 2000 platform was completed.

Bliss & Glennon, San Diego, CA July 2004 – June 2005

Technical Consultant

Onsite technical support on a per incident basis. Provided hardware and software support for both PC/Network related issues. (e-mail, internet connectivity, anti-virus, backup solutions, and server maintenance). Delivered progress and incident resolution reports to corporate IT department located in Orange County. Provided technical information for network improvements and/or upgrades that would improve data communications.

CACI Technologies, San Diego, CA February 2004 – June 2004

Support Engineer (Contract)

Provided technical support to Naval and Marine bases nation wide. Job functions included phone support on multiple levels of network functions. Login, printing, active directory, e-mail, and exchange issues. Escalated network outages to NOC and other respective departments for expedition. Responsible for tracking and logging tickets/calls in Remedy database that enabled managers to enhance the issue resolution workflow and track progress, ensuring end-to-end problem resolution.

Sony Electronics Corp, San Diego, CA November 2002 - November 2003

Computer Engineer (Contract)

Analyze and troubleshoot both hardware and software issues on multiple models that incorporate Sony VAIO laptop line. Responsible for repairing and documenting known hardware and software issues on laptop computers. Relayed technical information to engineering team for analysis. Compiled data for known causes of repeated problems that relate to hardware failure on various models.

●Responsible for decreasing customer repeat repairs by 15%

●Promoted to engineering analysis team after four months of being hired.

●Lead role in organizing and maintaining of model specific common failure Database to help expedite repairs on various laptop models which helped to promote higher customer satisfaction.

International Laser Group, Woodland Hills, CA April 2000 - September 2002

Network Administrator

Maintained and administered 150 user Windows NT 4.0 Based Network. Performed daily hardware and software repairs and upgrades on all Windows 2000/XP based PC's and laptops. Minor repairs and upgrades on HP and Epson laser Printers. Maintained active inventory database for company-wide Telco and data equipment. Maintained and repaired SQL 7.0 and Exchange 5.5 Servers. Developed and maintained Security policies {both internal and external} utilizing Check Point Firewall gateway. Provided company wide training for all new software packages and upgrades. Administered IP-PBX Interactive Intelligence Enterprise Interaction Call center. Provided weekly network performance reports to CTO and web development teams for analysis and improvements if needed.

PC Professional, Oakland, CA August 1998 - January 2000

Network Engineer

Troubleshot network related issues on Windows NT/Novell based networks for clients. (E-Mail issues, Lotus Notes, Outlook, Exchange 5.5, Project management). Provided software training for clients’. Implemented technical solutions for clients based on clients environment and data needs for future growth and scalability. Provided hardware and software upgrades on both client and server platforms. Generated daily progress reports based on clients individual technical problems and how customer’s issues were resolved. Supplied customers with network documentation (IP range, Server Storage, Patches, ISP Contact Info, Physical Network Layout) using Visio Pro.

●Planned and implemented 600 workstation/30 Windows NT based server rollout that entailed verifying drop locations from patch panel and network connectivity from all workstations to departmental assigned servers (Domains) and verify security rights from all locations.

●Promoted to lead production engineer after 5 months of being hired.

Education

Grant High School, Van Nuys, CA Sept. 1987- June 1989

General Education

Diploma Received

3.8 GPA

Institute for Business and Technology, Sacramento, CA Sept. 1995 - June 1996

Information Technology Program

Diploma Received

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