Graciela Bobe’

Greater Chicago Area

adts52@r.postjobfree.com – 773-***-****

www.linkedin.com/in/graciela-bobe

Responsible and dedicated professional with excellent multi-tasking and time management skills, self-starter and results driven. Strong analytical skills and attention to detail. Ability to work in a high-volume environment. Highly trustworthy, discreet and ethical. Bilingual Spanish-English. Proficient in Microsoft Outlook, Excel, Word, Oracle, Quickbooks, Cobra and ERP System.

Experience

US Water Heating Solutions 2020- Present

Accounting Specialist– Arlington Heights IL

Managed ins and outs of the warranty program with many manufactures and how to invoice each one properly.

Focus on warranty claims management (Processing/ Tracking/ Collecting)

Data Entry for newly designed and developed computer system.

Accounts Payable support and processing.

Accounts Receivable support and processing.

Calling customers for payments.

Delivered excellent customer service with incoming calls from customers with questions and taking payments accordingly.

Office filling support.

Assisting to create company advertising material, using Graphic Design skills.

Unisource/Veritiv 2012- 2019

Billing Specialist / Credit Operations Specialist – Itasca IL

Responsible for US divisions; invoicing orders daily, clearing billing verification errors, communicating with internal customers.

Created daily and weekly billing reports and development.

Issued multiple credits daily and additional billings for customers, using UniScore systems.

Respond to customers inquiries regarding invoice credits, billing verification errors, etc.

Provided help in training of new hires on correct multiple company procedures in using software systems, individually and long distance using the Cisco Jabber phone communication tool.

Delivered accurate and on time monthly division closing reports.

Created and implemented crucial training through the Company merged and conversion process.

Maintained work queue “COPS” shared system up to date, with day to day requests assigned daily.

Researched and processed customer vendor claims and freight claims, in addition to credit and rebills to correct pricing, discounts, tax, unit of measure and customer accounts.

Managed weekly reports, emailed appropriate teams and management to resolved high volume of missing documentations.

Archived high volumes of backup documentation to the company system.

Maintained effective communication with external as well as internal customers in operations, accounts receivables, accounts payable, Rebate & Contracts, Average Cost, Customer Service and Sales Departments.

Reviewed work orders and accurately input data into company database. Flagged orders needing additional services and routed this information to appropriate teams to prevent order billing delays.

Compiled, prioritized, sorted and processed customer orders into company database.

Reviewed customer deductions and codes. Perform audit of customer claims, ensuring backup and authorizations. Proactively communicated information and provided resources to internal and external customers to resolve deductions in a timely manner. Identify opportunity for process improvement.

Assisted in special projects as assigned.

Job Giraffe – Temp Agency

2010- 2012

Updated Excel spreadsheets with production statistics for twelve staff members.

Received and Categorized customer orders by shipping status.

Receptionist Position, phone operator: answering and transferring phone calls using the Cisco Unified Communication Manager Attendant Console.

Greeted employees and visitors, assisting and accommodating visitors to their proper appointments or addressing special needs.

Assisted bilingual Human Resources with day to day operations.

Filene’s Basement 2004- 2010

Customer Service Associate/Cash Office- Down Town Chicago

Open, close and balance register and records information on a balance sheet.

Responsible for accurately counting daily deposits.

Verify that safe has been counted and balanced at the beginning and end of day.

Review and retrieve Z-Reading information into spread sheets.

Responsible for completing and verifying accuracy of sales report.

Responsible for Dumbar orders.

Managing multi-line phone system (10+lines) Answer incoming phone calls, transfer phone calls and use paging system in a professional manner.

Process customer returns, exchanges, price adjustments, and competitive pricing accurately, efficiently and in accordance with the company’s “Yes We Can” policy.

Adhere to the “Yes We Can” Policy and efficiently resolve customers issues regarding purchase transactions.

Assisting with HR day to day operations.

Responsible for assisting new hires/Executives with training in the areas of Cash Office, Cashiering and Service Desk.

Initiates data entry process of hiring, changes, terminations, etc. in ADI time

Employee of the month: June 2006, October 2007 and August 2008

International Academy of Design & Technology- Chicago IL

Associates Degree in Computer Graphics

December 2001

Graciela Bobe’

Greater Chicago Area

adts52@r.postjobfree.com – 773-***-****

www.linkedin.com/in/graciela-bobe

Contact this candidate