Leasing Consultant Nursing Assistant

DESTINY KERR

*** ** ******* *** *******, WA ***** · 360-***-****

********@*****.***

I would like to enter back into the workforce and begin a career rather than a job. I am very interested in taking a course in phlebotomy so that I can become more hands on in a medical setting.

EXPERIENCE

2022 – PRESENT

LEASING CONSULTANT, Express Employment Professionals

Ability to focus on the needs of others by listening, understanding, and showing empathy and respect. Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes. Ensures model apartments are in touring condition. Orients prospective and current residents to the property. Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis. Maintains accurate and detailed records of traffic activity by entering applicable information into the computer. Follows up with all prospective residents via phone, mail or email. Converts phone traffic into scheduled appointments with prospective residents in order to tour the property. Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team. Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents. Completes weekly leasing reports in accurate and timely fashion. Ensures all open and close procedures are completed daily. Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately. Responsible for shopping competitive properties. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. Assists with processing work order requests for residents and ensures work is completed in a timely manner. Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed. May be asked to assist with planning and implementing resident activities in order to increase resident retention. Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. Performs other duties as assigned.

2014 – 2016

PROPERTY MANAGER, desert Palms Apartment Homes

Oversee all operations, including focusing on relationship management and maximizing resident retention for 178-unit multifamily community. Manage financial requirements ranging from AR/AP to payroll, administration, and accounting. Develop and manage marketing and advertising initiatives. Interview residents, manage leasing and documentation, and resolve tenant and operational issues. Manage vendor relationships, securing advantageous pricing and minimizing costs. Compile, analyze and report on metrics, including monthly financial statements.

EDUCATION

2011

NURSING ASSISTANT, MArtha & Mary’s

2002

GED, Pierce College Ft. Steilacoom Campus

SKILLS

Creativity

Detail-oriented

Organization

Problem-solver

Team player

REFERENCES

Available upon request

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