Administrative Assistant Customer Service
Resume:
Virgie Terrell
adts3p@r.postjobfree.com
Jackson, Mississippi 39211
Summary Rename
Methodical Administrative professional with expertise in records management. Catalogs and uploads incoming documents, coordinates file movements and processes destruction requests. Solid critical-thinking, multitasking and problem-solving skills with advanced abilities in [ Skills Rename
• Business Writing
• Executive Presentation Development
• Mail Management
• Back Office Operations
Experience Rename
Administrative Assistant VI
Jackson, MSMISS DEPT OF FINANCE/ Jun 2018 to Current
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Directed customer communication to appropriate department personnel.
• Provided secretarial and office management support while building cooperative working relationships.
• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
• Answered phones to direct callers, schedule appointments and provide general office information.
• Greeted visitors or callers daily to handle questions or direct to appropriate staff.
• Received and routed incoming calls and correspondence to promote timely communication.
School Coordinator
Jackson, Mississippi MS STATE BOARD OF COSMETOLOGY/ Jun 2015 to Jun 2017
• Monitored classes to verify conformance with facility policies and optimal safety standards.
• Outlined, implemented and maintained personnel-related policies and procedures.
• ooordinating and assigning work to office staff, reviewing the work of the office staff for quality and accuracy. Completing all duties surrounding licenses renewals which included collecting payments, scanning, printing, sealing, stamping and mailing these. Operating all standard office equipment, assisting with student and instruction academic hour records and assisting board members with location inspections. Also, collected and approved applications for new school openings. Scan pass port photos for license renewal and new license for cosmetologist,salons,esthetician and graduate,.tour cosmetology schools and assist with audit,Submit new school opening application for approval
.Entered students score in data base
Medical Receptionist
Jackson, MississippiChoices for Children Day School/ Aug 2000 to Dec 2006
• Entered insurance, demographics and health history into patient database.
• Called patients to confirm scheduled appointments and obtain additional details.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Processed patient payments and scanned identification and insurance cards.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Straightened up waiting room to maintain neat and organized space.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Informed patients of financial responsibilities prior to rendering services.
• DUPE - Handled correspondence, managed files and performed other clerical duties for office staff.
• Conducted patient intake interviews to collect medical information and insurance details.
• Gathered, transcribed and typed medical information into charts.
• Compiled physical and digital documents, charts and reports.
• Followed infection control procedures to protect patients and staff in waiting area.
• DELETE - Ordered ink cartridges, toner, paper and other office supplies.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education and Training Rename
Associate of Applied Science: Pharmacy Technology MS COLLEGE Expected in Jun 2000 Clinton, MS
CERTIFICATE: Medical Technology /CPT CODING Career Development Center Expected in Sep 1996 Jackson, MS
High School Diploma Byram Attendance Center Expected in May 1986 Jackson, MS
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