Sandra

Rodriguez

OBEJECTIVE:

To obtain a leadership or management position where I can fully utilize my knowledge and skills to help lead a team above company expectations and protect the company’s assets. I hold 15 + years of quality customer service skills, over 6 years of Auditing experience, and more than 10 years of Human Resources & Payroll

experience/management. I am a highly reliable and self-motivated individual. I am very personable, attentive to details, and trustworthy. I can multi-task in a fast-paced environment, problem solve, and be proactive in overcoming challenges. I work very well in a in a team environment with minimal to no supervision as well as being the one who supervises. I seek continuous opportunities to grow and lead, and to go above and beyond in order to reach company goals. Administrative Skills:

• Outlook, Microsoft Excel, Microsoft Word, Microsoft Office, Power Point 365, Microsoft Teams

• 10 Key and typing (general clerical)

• Accounts Payable and Accounts Receivable

• Supply Orders

• Bookkeeping

• Data Entry

• Payroll

• Human Resources

• Kronos

02/2014 – Present

Office Administrator – UNIFIRST CORPORATION •As an integral member of the location management team, I am self-motivated and organized, and posess strong communication, time management, and people management skills. I manage and administer daily office 14014 Lillja

Houston, TX 77060

832-***-****

Srodriguez2128@yahoo.

com

activities and workflow, coordinate corporate-sponsored programs, and functions as the HR representative at the location.

• Train, supervise staff, and execute Account Management System

(AMS) procedures. • Key orders, process customer maintenance, customer follow-up, verify new accounts, and administratively support the General Manager, Service, Sales, and Production Departments. • Communicate with internal and external customers, via the telephone or in person, ensuring that any issues are brought to the attention of the appropriate member of management in a timely manner. *Manage and support human resource activities at the location, including administering and monitoring the Affirmative Action process. • Conduct new hire orientation and assist all employees with basic benefits, health insurance, 401k, vacation/sick time and payroll issues. • Perform payroll duties, including submitting payroll, auditing vacation and sick time, logging attendance, tracking commissions and processing additional compensation. • Maintain the location records like the OSHA log, Affirmative Action log, etc. Handle all accident and injury claims through 3rd party reporting for insurance claims purposes including Worker’s Compensation • Recruit, manage, and direct office staff. *Assist the General Manager with any additional secretarial duties • Manage the front office staff *Manage multiple Data entry applications, keying data entry daily with efficiency and execution *Oversee the Accounts payable/ Accounts Receivables responsibilities * Filing and organizing paperwork daily for all employees via company guidelines

05/2013 – 02/2014

Customer Service Supervisor • Fry’s Electronics

• Managing and overseeing shifts of 25- 30 associates

• Balancing safes daily and change orders (large cash handling)

• Typing and ensuring team communications are signed and understood weekly

• Updating company-based spreadsheets

• Ordering supplies for the store weekly as well as maintaining the stores supply closet and following up on any discrepancies

• Coaching and training associates daily, including issuing counseling

• Holding meetings weekly with the supervisor team to ensure we are on task and meeting company goals

• Handling any customer opportunities that may arise in order to give the customer great customer service

• Prepare weekly employee schedules

• Collecting on in-sufficient checks for the store

• In charge of training new hires on policies and procedures for the company

• In charge of conducting the first interviews for the store on inquiring applicants

• Sent to Home Office weekly new hire packets, including all necessary documents to ensure the applicants started their position with the company meeting regulatory policies and laws.

2007- 05/2013

Audit Supervisor • Fry’s Electronics

• Process and balance all sales media for each business day

• Have deposits ready in time for armored trucks pick up daily

• Update multiple company tracking spread sheets: Sales, cycle counts, receiving, Transfer orders, Associate over/short logs, missing drafts, etc.

• Audit the top safe and supply fund weekly

• Audit all department discount quotes to make sure that there were valid reasons for every discount given to customers

• Audit all cycle counts completed from every department in order to ensure a more accurate inventory and make sure if any mistakes are found that they get corrected as soon as possible. I would report all my findings to the appropriate managers

• Process Payroll weekly for all employees at the location

• Audit all receiving and transfer paperwork

• Process all associate time punches and adjust them as needed

• Data entry for numerous spreadsheets

• Help protect the company’s assets

• Be aggressive and thorough on following up on outstanding audit issues with department managers

• Activate new hires into the system

• Send up direct deposits, any benefits services documents, W-4’s, Voluntary Quit notices and Involuntary Quit Notices

• Supervise a team of 5 people

• Issue counseling and coaching as needed

• Send up Vacation requests and personal/Holiday request

• Assist in the data entry process for quarterly inventories

• Keep discretion when dealing with certain issues or opportunities when handling associate business matters

• Prepare weekly reports for Department managers meetings as well as prepare quarterly reports for Store Manager and Assistant Store Manager to have for Financials meeting at our Home Office Education

Lone Star College Houston, TX

• Some College coursework completed

2009-2012

Aldine High School, Houston, TX

• Dance Team award winner 4 years in a row, Promoted to Dance Officer (Lead Dancer in charge of dance team)

• High school graduate 2005

Leadership

Shift Leader – 2 years

Audit Supervisor – 6 years

Customer Service Supervisor #1 – 2 years

Office Administrator – 8 years

References

[Available upon request.]

Contact this candidate