Nyiesha

Benloss

Tampa F.L. *****

727-***-****

adts29@r.postjobfree.com

Organized, Hardworking, Diligent and Expert in Problem Resolution

Skills

Detailed

Efficient

Customer Oriented

Fast learner

Dedicated

Leads expert

Experience

July 2021- Present

Senior Customer Service Representative / Liberty Mutual Insurance, Tampa FL

Licensed insurance agent. I proactively identify solutions for customers as a billing specialist & customer solutions specialist. While also wearing multiple hats as a retention team member, technical assistant expert for the right track safe rewards program & champion for the Customer Improvement department.

JULY 2019- JULY 2021

Customer Service Agent / Bank of America, Tampa FL

As a bank teller and customer service agent, I served customers by completing account transactions, providing account services, cashing checks, issuing withdrawals & recording deposits.

July 2016-July 2019

Senior Learner Services Advisor/ Ultimate Medical Academy, Tampa FL

As a senior advisor, I managed and guided up to 150 enrolled online students from the start of their program until graduation. Responsible for providing guidance for students dealing with mental/physical disabilities. Also, serving as a median between professors and students along with career placement after graduation.

January 2012-July 2016

Customer Service Expert/ T-Mobile, Tampa FL

T-Mobile advocate for new products and features, handles customers billing questions/ concerns, process all payments, add/ remove phone lines per customers request, retention specialist

Education

AUGUST 2008- AUGUST 2012

Bachelors Degree / Paine College, Augusta GA

Mass Communications

3.7. GPA

Honor Roll Society

JUNE 2008

High school diploma / Brooklyn College Academy, Brooklyn N.Y

3.5 GPA

5x winner of the Creative Writer Award

Activities

C.I. Champion

DEI Champion

Published Author & Contributor

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