SUMMARY

Experienced Senior Information Technology Business Analyst with a demonstrated history of working in the Financial Services and Telecommunications industries. Strong business development professional skills in Alltel/Systematics Legacy software. Experienced in planning, collaborating with clients, writing, modifying, and performing requirements, testing, and teaching. Worked with Systematics IM, ST, RM, ALS (1997 – 2020.)

I would like to work again remotely but perhaps be able to spend a week or so onsite at first to make sure my laptop is complete. I am able to be onsite several times, if needed, during the year. My heart disease is under control, (diagnosed in 2020 and released by doctor 4/2022), but I cannot climb stairs, walk or sit for long periods of time in an office. With a short break, I can resume work that day. I can work with no restrictions remotely.

TOP SKILLS

Fidelity Legacy - Systematics

Testing

Quality Center

Quality Assurance

Implementing and quantifying Project Plan

EXPERIENCE

February 2022 – March 2022 TEK/FIS Remote Senior IT Business Analyst Banking and Financial Software

Converting new acquisition to work with Legacy.

Systematics software.

Computer problems without all links and permissions hindered productivity.

March 2020 – February 2022 Retired, Illness

October 2019 – February 2020 FIS Little Rock, AR

Senior IT Business Analyst Banking and Financial Software – trial period.

Follow programmer tasks via a tracking software – spreadsheet provided by an Analyst daily for IMPACS.

Report various IM applications to determine which should be closed or due date change.

Systematics software.

August 2019 –October 2019 Retired, Illness

January 2011 – August 2019 PNC/Midland Little Rock, AR

Senior IT Business Analyst Banking and Financial Software

Worked with Agile method.

Wrote requirements for projects and reviewed and changed points with clients as Projects.

Performed screen mockups and consulted with clients for their input.

Consulted with Development to finalize screens before client approval.

Wrote test plans to guide developers through their work. Used this and the requirements to write specific tests for testing team, followed their progress, and pointed out discrepancies in screen and code.

Systematics software.

Responsible for new app development and implementation

August 2010 – January 2011 Celerit Technologies Little Rock, AR

Senior IT Business Analyst

Systematics IMPACS conversion from Alltel/Systematic Legacy for acquisitions/mergers

June 2006 – August 2010 Alltel Wireless/Verizon Little Rock, AR

IT Development Quality Assurance Test Team Lead

Worked with Online Customer-facing Communications Software

IT Development QA Testing for Project Requirements and Regression

Directed testers in writing and performing testing: communicated requirements and changes from development to testers to incorporate into test sets

Posted and updated QA Testing Database and directed testers to update tests in QC (Quality Center) to match programming changes. Maintained QC and devised reports.

Reported to Project team on progress and impediments to progress.

Wrote and assigned trouble tickets to appropriate teams, as well as set up meetings to include all participants that could follow tickets through to successful conclusions.

Followed installation from lower environment through production install.

August 2003 – June 2006 Alltel/Systematics/FIS Global On-site

Trinidad & Tobago

Application Team Lead

RM (Customer Information) conversion from non-Systematics (Fidelity) applications to Systematics software

RM Team Lead for Conversion from Legacy

RM Team Lead for analysis and definition of business requirements and program modifications for project: Coordinated and wrote technical specifications, mapped application fields, and developed test cases. Participated in formulating business rules and project plans for RM conversion from non-Systematics applications

Citizens Bank through Alltel legacy Providence, RI

IT Business Analyst

Worked with client as a Business Analyst for the Statement Redesign project and Data Cleansing of Alltel legacy RM (Customer Information) project. Participated in analysis and definition of business requirements for projects. Wrote test scripts and coordinated the testing of enhancements

Participated in formulating business rules and project plans as RM team lead for RM interfaces to non-Systematics applications

Systematics software.

Commercial Bank through Alltel legacy Bangkok, Thailand

Team Lead Business Analyst

Team Lead Business Analyst for Conversion from Legacy in analysis and definition of business requirements and program modifications for project

Coordinated and wrote technical specifications and developed test cases

Systematic software.

August 2002 – August 2003 Alltel Wireless Little Rock, AR

IT Senior Analyst

Worked with Siebel Software - Product Modeler for Billing Administration and Support

Knowledge of system functionality and each successive enhancement package and its impact to vanilla product as well as future enhancements

Acted as Subject Matter Expert for interfaces and enhancements: defined product presentation to the end user, designed product features, created high-level and detailed design documents, and conducted design reviews

Played a senior role in development project and provided technical guidance to programmers: Implemented product modeling specifications, customer presentations and business rule interpretation derived from business model. Proactively worked to improve group processes and procedures. Mentored and directed team members

Systematics software.

March 2002 – August 2002 Alltel/Fidelity Information Services Little Rock, AR

Business Analyst

Customer Information team lead for RM interfaces to non-Systematics/Alltel/Fidelity applications and redesign.

Knowledge of system functionality and each successive enhancement package and its impact to vanilla product as well as future enhancements.

Systematics software.

May 1997 – March 2002 Systematics/Alltel/Fidelity Little Rock, AR

Development Programmer

Responsible for coding activities such as developing logic flows, writing program statements and designing/writing to enhance software and re- designing/re-writing to solve error conditions.

Researched and analyzed all sources of information to determine the cause of a problem or error and developed a method of correcting. Gave input to the development of design documentation (e.g., flows, narratives, diagrams, charts), identified elements of the existing system to incorporate in new enhancement designs, and prepared formal design specifications for review.

Performed testing activities such as identifying conditions to be tested, developing test scripts, developing procedural language routines, running the tests, comparing test results for anticipated outcomes and efficiency

Responsible for migration of specific projects from determining requirements through actual migration of code

Wrote program, installed Dead Beat Identification and collection.

Systematics software.

June 1995 – August 1997 Alltel Little Rock, AR

Marketing Information Research Analyst

Data Mining and reporting using, Alltel database, SPSS (Statistical Database), Lexus/Nexis

EDUCATION

University of Arkansas at Little Rock Little Rock, AR

Bachelor of Arts, Speech Pathology/Audiology

Minor – Elementary and Special Education/Psychology

ALLTEL/Systematics

E06 In-house programmer training

The Learning Ace

SFC – Scrum Fundamentals Certified, Cert# 941674

CONTACT INFORMATION

Supervisors:

Tina England adts1s@r.postjobfree.com

Teresa Barry 501-***-****

adts1s@r.postjobfree.com

PERSONAL

adts1s@r.postjobfree.com

www.linkedin.com/in/suzanne-gulley-792762a (LinkedIn)

501-***-**** (cell)

Contact this candidate