Assistant Manager Customer Service

Karen Shelton

Alexandria, LA.*****

Phone: 318-***-****

Email: **************@*****.***

Results-focused leader specializing in driving operations growth, building solid teams, creating strategic initiatives, providing Excellent Care in Health care services, cultivating a strong company image eager to offer experience toward maximizing a top employer’s success.

Experience

Shelton Auto Sales 7/2013 - 3/2022

General Manager

Marksville, LA.

Implemented effective customer service procedures to encourage positive feedback.

Greeted customers and responded to customer inquiries.

Maintained inventory records of all autos available for purchase.

Evaluated monthly revenue and budget

Set monthly sales goals and motivated staff to achieve such goals

Shelton Auto Sales 10/2009 – 7/2013

Assistant Manager

Marksville, LA.

Worked to develop new marketing strategies

Evaluated performance of sales with weekly feedback

Planned and approved sales promotions

Attended weekly auctions for purchasing and selling

Owner Operator 03/2000 – 3/2006

Sothern Heritage Hospice

Natchitoches, LA.

Collaborated with multi-disciplinary staff to overall patient care and response times.

Created and maintained patient documents and sensitive data according to HIPAA compliance.

Oversaw and collaborated with staff for State Survey.

Instrumental in preparing documentation and meeting with the Dept. of Health and Hospitals for Medicaid approval.

Developed a Marketing strategy (within a 50-mile radius) for increasing census

Spearheaded the opening of two Home Healthcare branch offices

Kept abreast of all state and federal guidelines

Education

Bachelor of Science in Healthcare Administration Nov. 29, 2022

Honor Society

Red Cross

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