Customer Representative Data Entry

Ericka S.Willis

**** ******* **, ***, ********, GA 30062 Cell: 678-***-****

adts1j@r.postjobfree.com

Professional Summary

A dedicated, motivated professional that offers over 15 years of experience in any administrative capacity. Areas of expertise include administrative assistance, call center, customer service, receptionist, data entry, inventory control, loan processing and accounts payable/receivables with previous knowledge of receptionist duties and dispatch. Proven ability to lead and become a valuable, efficient staff member that can produce necessary results. Works well with little to no direction. Skills

• Account reconciliation

• Billing / Invoicing

• Database management

• Customer account set up/management

• Process payment adjustments

• Post/track customer payments

• Resolve billing/payment disputes

• Strong analytical, organizational and communication skills

• Strong telephone and verbal communication skills along with active listening qualities

• Ability to multitask, set priorities and manage time effectively

• Salesforce knowledge

• Five 9 telephone system

• Kronos timecard monitoring, vacation time, sick time tracking and intranet capabilities

• Workforce scheduling knowledge

• Ability to de-escalate issues with customers as well as potential customers Work History

3/2022 to present

Call Center Advocate

Floor and Décor – Atlanta, Ga.

Manage a large quantity of inbound calls in a timely manner. Identify customers’ needs. requests and research every issue presented. Route calls to proper personnel if the calls are for various other departments within the company. Provide solutions to customers’ issues when presented and follow-up to ensure the customers’ needs are met. Keep accurate records of each call to maintain customer satisfaction of purchase or question. Keep a professional manner with each call by showing empathy and going beyond the call of duty. Help fellow coworkers, when necessary, by answering questions or help navigate them through programs within the company to achieve the common goal of knowledge and customer satisfaction. 11/2018 to 2/2022

Customer Representative/Financial Analyst

Market Source (Hewlett Packard)-Alpharetta, Ga.

Receive invoices from field representatives for various promotional incentives for customers. Make sure all payments are accurate and input into their working tool for payment. Keep all payments on a shareable Excel spreadsheet where the payments are to align and add up at month end and quarter end. Make sure the customer receives their payments without incident nor delay and are accurate. If there are any problems, extensive problem-solving skills are essential to make sure they are resolved. 04/2016 to 07/2018

Loan Processor

Blue World Pools Inc.

ESWILLIS, LLC (Contractor/Self Employed) – Marietta, Ga. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtain and compile copies of loan applicants' credit histories, corporate and personal financial statements. Calculate Debt to Income Ratio spreadsheets. Approve loans within specified limits and refer loan applications outside of those limits to management for approval. Handle customer complaints and take appropriate action to resolve them. Review loan agreements to ensure that they are complete and accurate according to company policy. Compute payment schedule, manage and process payments. Answer inbound calls from customers or potential customers and answer any questions regarding accounts in the process of approval or denial.

09/2014 to 04/2016

Administrative Assistant

Staffing Resources – Suwanee, Ga.

Answer inbound calls and greet all guests as backup receptionist. Maintain spreadsheets containing pertinent information regarding customers. Manage mailings to new potential customers. Input customer payments to ensure all accounts are up to date. Mail invoices to customers and vendors. Follow up with customers to ensure invoices were received and understood. 01/2009 to 01/2011

Office Manager

Infinite Solutions LLC – Columbus, Ga.

Provide support for CEO and sales team in managing operation workflow. Manage day to day basic office duties to ensure invoices are received and understood. Create professional memorandum, letters and marketing copies. Handle and process confidential customer information and all other pertinent information. Manage clerical needs of company employees, including copying, faxing and file management. Communicate with contractors and vendors to place and receive orders, request maintenance services and deliver instructions on behalf of company’s owner. Maintain and order office supplies.

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Education

Biology Major / Georgia State University - Atlanta, GA Nursing Major / Columbus Technical College - Columbus, GA Activities and Honors

Employee of the Month - January 2015

Certified First Responder

REFERENCES AVAILABLE UPON REQUEST

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