Housekeeping Attendant Janitor
Resume:
PROFILE
DATE OF BIRTH: **- S e p * * * *
NATIONALITY:
LANGUAGES:
PROFESSIONAL EXPERIENCE
Housekeeping Attendant/ Mini
Bar Attendant
Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet. Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries. Keep informed of hotel product and service knowledge in order to answer guest questions.
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc. Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
Kempenski Marsa
Malaz – The Pearl
Doha Qatar
October 12, 2020
October 05, 2021
SKILLS
Excellent initiativemindset
AnalyticalandOrganizational Skills
Excellent in Customer Service
LeadershipSkills
MS Word, Excel and PowerPoint
G AZI MOHAMMAD IFRADUL ISLAM
*********@*****.***
Jeddah, Saudi Arabia
Bangladeshi
English, Bengali, Hindi, and Basic Arabic
Shangri-La Hotel
Jeddah, KSA
(Pre-Opening Team)
January 2022-
Present
Housekeeping Attendant
Maintaining the guest room cleaning as per the hotel standards.
Changing bed linen and making beds.
Making theme base Guestrooms for ex-Honeymoon Suite business Suite and Royal Suite.
Cleaning and dusting all the vacant and occupied rooms. Replacing used towels and other bathroom amenities. Restocking beverages and food items in the mini bar. Update room cleaning report and logbook on shift basis. Seeping and vacuuming floors.
Reporting any technical issues and maintenance needs. Understanding the guest needs.
Taking ownership of the guest issues and solve with Professional Manner.
Team Player
PMS-Opera
Housekeeping
Front Office
Food and
Beverage
v
Rotana City
Center
Doha, Qatar
May 2017
April 2020
Concierge/Bell Man
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and storeroom is clean tidy and well organized
TRAININGS
&
Achievement
Basic first Aid and CPR.
Basic Fire Fighting and Safety.
Special Handicap training.
Food Handler Training Certified By –SGS.
Different Purpose of using Chemical for
cleanliness.
Star of the month in the Housekeeping
Department.
Guest Satisfactions Award.
Educational Background
Diploma in Hotel Management
Completed in 2013
Higher Secondary School
Certificate
Completed in 2011
Secondary School Certificate
Completed in 2009
Hamad
International
Airport
Doha, Qatar
May 2014
May 2017
Public Area Attendant
Maintain the cleanliness of VIP Lounge, Hallways,
Public Areas.
Report any defects, maintenance issues and making
sure its rectified as soon as possible to avoid any possible inconvenient
Contact this candidate