PROFILE

DATE OF BIRTH: **- S e p * * * *

NATIONALITY:

LANGUAGES:

PROFESSIONAL EXPERIENCE

Housekeeping Attendant/ Mini

Bar Attendant

Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet. Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.

Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries. Keep informed of hotel product and service knowledge in order to answer guest questions.

Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc. Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.

Kempenski Marsa

Malaz – The Pearl

Doha Qatar

October 12, 2020

October 05, 2021

SKILLS

Excellent initiativemindset

AnalyticalandOrganizational Skills

Excellent in Customer Service

LeadershipSkills

MS Word, Excel and PowerPoint

G AZI MOHAMMAD IFRADUL ISLAM

adts1g@r.postjobfree.com

+966-**-***-****

Jeddah, Saudi Arabia

Bangladeshi

English, Bengali, Hindi, and Basic Arabic

Shangri-La Hotel

Jeddah, KSA

(Pre-Opening Team)

January 2022-

Present

Housekeeping Attendant

Maintaining the guest room cleaning as per the hotel standards.

Changing bed linen and making beds.

Making theme base Guestrooms for ex-Honeymoon Suite business Suite and Royal Suite.

Cleaning and dusting all the vacant and occupied rooms. Replacing used towels and other bathroom amenities. Restocking beverages and food items in the mini bar. Update room cleaning report and logbook on shift basis. Seeping and vacuuming floors.

Reporting any technical issues and maintenance needs. Understanding the guest needs.

Taking ownership of the guest issues and solve with Professional Manner.

Team Player

PMS-Opera

Housekeeping

Front Office

Food and

Beverage

v

Rotana City

Center

Doha, Qatar

May 2017

April 2020

Concierge/Bell Man

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

• Maintain effective communication with all related departments to ensure smooth service delivery

• Maintain an up to date knowledge of the hotel and local services

• Maintain awareness of guest profile through Opera guest profile system

• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

• Deliver morning newspapers to rooms

• Deliver guest messages and other deliveries immediately without delay in a professional manner

• Ensure concierge desk and storeroom is clean tidy and well organized

TRAININGS

&

Achievement

Basic first Aid and CPR.

Basic Fire Fighting and Safety.

Special Handicap training.

Food Handler Training Certified By –SGS.

Different Purpose of using Chemical for

cleanliness.

Star of the month in the Housekeeping

Department.

Guest Satisfactions Award.

Educational Background

Diploma in Hotel Management

Completed in 2013

Higher Secondary School

Certificate

Completed in 2011

Secondary School Certificate

Completed in 2009

Hamad

International

Airport

Doha, Qatar

May 2014

May 2017

Public Area Attendant

Maintain the cleanliness of VIP Lounge, Hallways,

Public Areas.

Report any defects, maintenance issues and making

sure its rectified as soon as possible to avoid any possible inconvenient

Contact this candidate