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Customer Service Master Scheduler

Location:
San Ramon, CA, 94583
Salary:
90000-95000
Posted:
December 01, 2022

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Resume:

Nun Ho (Hollie)

*** ****** *****, *** *****, CA *4582

Cell Phone 925-***-****

Email: adts03@r.postjobfree.com

Objective: Bringing value to the organization by aiming to successfully leverage my unique skillset with exceptional communication and multi-tasking work experience.

Experience:

GCM Silicon Valley, Union City, CA September 2018 – Present

Customer Service and Planner/Buyer

Monitor and update all requested and planned production dates.

Work closely with suppliers to facilitate the flow of raw material through forecasting.

Create and manage RFQ and RFP including scope of work.

Execute on MRP plan and schedule.

Work with engineers to manage materials for special engineering projects.

Establish and maintain production schedules as required by MRP / ERP system with input from production, purchasing.

Monitor and manage daily raw material requirements.

Place Purchase Orders for direct materials per requirements driven by MRP or Re-order Point system.

Provide timely responses to MRP recommendations and to all purchase requisitions and non-manufacturing requisitions.

Resolve and document purchase order discrepancies such as non-conformances, shortages, or price discrepancies with suppliers.

Review and update procedures relating to material planning and procurement of raw materials.

Follow-up purchase orders to ensure shipment as required and negotiate schedule changes.

Work closely with vendors, our planning group.

Working knowledge of SAP or similar ERP systems.

Coordinate with Customer.

Respond to Customer inquiries and requests.

Periodically communication production status to customers on regular basis.

Review customers PO and create sales order.

Benchmark Electronics - Precision and Technologies, Concord, CA May 2009 – September 2015

Logistics Team Leader

General knowledge of Bann operating systems.

Managed the day-to-day operations of the logistics team.

Supervised the team to ensure the safety and efficiency of the entire operations.

Provided consistent communication and clear directives and ensuring all details and logistics are in order.

Generated work order, review and verify a job.

Receiving invoice and inventory transfer.

Processing of invoices, includes obtaining proper approvals, verifying account coding, Verifies invoices.

Codes utility invoices. Past due balances noted on invoices to determine if prior invoices have been paid.

Reviewed weekly check run and signatures on checks. Matches check stubs with invoices; verifies amounts.

Recorded and verified accounting entries to ensure accuracy and reflect current balance.

Prepared correspondence acknowledging receipt of payment.

Ran A/P aging, lien workbench report and other required reports.

Performed any other related duties as assigned.

Returned to supplies (material physical and system transfer).

Components return and Issues.

Maintained database and compile reports.

Oviso Manufacturing, Concord, CA November 2006 – May 2009

Planner /Buyer I

General knowledge of oracle operating systems and aircraft ducting.

Processed of order receipt and entry, material procurement, order release, assembly, shipment.

Processed of return debits and credits; return receipt and routing generation.

Processed Feedback System entry and order release, return/project cost analysis.

Assisted in resolving customer issues.

Oversaw the work of consultants and interns.

Planning production schedules and router.

Coordinated with master scheduler and production managers for weekly build plan.

Routing process for all active manufactured assemblies.

Expedited purchase orders.

Participate in MRB/DMR activities.

Release production job orders for finished goods, sub-assemblies and components for production.

Coordinate contact assembly, supplier schedules, internal and external inventories for specific territory.

Adjust scheduled ship dates as required.

Investigates and resolves manufacturing/supplier issues.

Set up new suppliers, price, payment and invoices.

Issue purchase orders and managing for delivery time.

Golden State Overnight, Oakland, CA June 2003 – September 2006

Supervisor

Supervised support staff, drivers and warehouse staffs.

Assisted customers on the telephone, answer inquiries, respond to complaints, explain company policies.

Responsible for overall efficient and effective service center operations regrinding pick-up services.

Ensured safe, efficient and timely handing and transportation of all customer materials.

Calculating and entering drivers’ mileage for their routes and payroll.

Performed Checks Balancing money received with customer.

Entered all sales/purchase orders in system before deadline.

Maintained and update all auto parts procurement reports.

Maintained employee timesheets and attendance records.

Handled account payable and reconciled accounts.

Education:

U.C.Davis, Davis, CA B.A. Degree -

International Relations, June 2002

College of Alameda, Alameda, CA A.A. Degree – Business of Assistant, June 2000

Skills:

MRP knowledge/experience.

Knowledge of SAP or similar ERP systems.

Experience using Microsoft Office Proficient - Word, Excel & PowerPoint.

Knowledge of manufacturing processes.

Excellent keyboarding and word processing skills; type 60 WPM.

Foreign Languages: Fluent in Cantonese, Mandarin and English.



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