JENNA ACOSTA

***** *** ****** **

El Paso, Tx ***35

915-***-****

adtrxm@r.postjobfree.com

Responsible, dependable customer service representative proficient in sales by phone or in person. Passionate, motivated, honest, hardworking individual looking to develop a successful career in the field of customer service, sales or in an office atmosphere with an organization seeking a team player. Proven aptitude for dealing with customer complaints. Clear and confident telephone manner. Knowledge of Microsoft Office, Excel and Internet

Precious Beginnings Montessori Academy

Office Manager 5/1/2019 – 08/7/2020

Manage daily duties at the Academy to include greeting and checking in existing students

Assist potential new enrollees with tours of the academy and answer any and all questions

Answer phone calls, emails and faxes throughout the day

Assist Montessori director with managing daily schedule of events

Fill in for teachers as needed

Assist families with tuition payments

Ensure Academy stays within State guidelines

Whataburger – Plano, Tx

Team Member (Cashier) December 17, 2018 – 3/31/2019

Cashiering duties to include taking customer’s orders. Receive cash and card payments.

Driver thru help to include taking and preparing customer orders accurately and in a timely manner

Cleaning duties to include dining room, cooking utensils, and food preparation areas under strict company guidelines

Greet and assist customers with any and all requests to ensure complete customer satisfaction

Van Wey Law – Dallas, Tx

Administrative Assistant August 13, 2018 – October 16, 2018

Receptionist duties to include greeting and hosting clients as they enter the building

Answer multi-line phone system and direct calls to appropriate recipient

Receive and sort mail and packages and distribute to appropriate recipient

Perform mail out and prepare packages for delivery

File legal documents

Prepare and distribute memos, emails, and letters

GECU – El Paso, TX

Member Service Representative August 23, 2016 – June 30, 2017

Assist members with negotiable instruments to cash or deposit.

Assist members with making transfers to accounts.

Assist members with creating Cashier’s checks.

Ensuring the growth of the financial intuition by educating our members with our investments, loans, accounts and each of their benefits.

Responsible for imaging the negotiable instruments at the end of each business day.

Cash handling responsibilities to ensure accuracy with my cash drawer.

Following state and federal guidelines and regulations.

Communicate with loan services about member accounts.

Full Beauty Brands – El Paso, TX

Sales, Customer Service Agent and Catalog Manager 03/2013 to 01/2016

Demonstrated mastery of customer service call script within specified time frames.

Explain products or services and prices, and answer questions from customers.

Developed effective relationships with all call center departments through clear communication.

Obtain customer information such as name, telephone numbers, address, payment method, and enter orders into computers.

Maintain records of contacts, accounts, and orders. Resolve customer complaints regarding sales and service. Set goals and deadlines for the department. Acquire, distribute and store supplies. Dispose of, confidential or outdated property. Pack and unpack items to be stocked, or distributed.

Operated office equipment such as copiers and fax machines, Destroyed files and materials upon request.

Scanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel.

Walmart – El Paso, TX

Cashier, Customer Service Representative 07/2010 to 02/2013

Confer with customers by telephone and in person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Responsible for opening and closing department which included counting cash drawers and making deposits for managers.

Educated customers on products and service offerings.

Kept the department or front-end clean and maintained neat with orderly product displays.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Processed an average of 80-100 customers each day in a timely manner.

Law Offices of Ray Velarde – El Paso, TX

First-Line Supervisors of Housekeeping and Janitorial Workers 01/2004 to 07/2008

Responsible for maintaining a clean and professional environment for the Law Offices.

Opened and closed the office building.

Cleaned a two story floor office building, four restrooms, a kitchen and seven offices as well as a library.

Dusted shelves and bookcases, swept, mopped and Occasionally waxed hardwood

floors.

Scrubbed toilets, restocked hand soaps toilet paper, and paper towels.

Gathered, collected and threw out the garbage.

Washed dirty dishes, organized cabinets, as well as cleaned the refrigerator.

Helped assemble decorations of varies kinds when needed.

Some outside work on occasion.

Education

May 2003

J M Hanks High School - El Paso, TX

Associate of Arts: Cosmetology

El Paso Community College - El Paso, TX

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