Customer Service Rep
Resume:
Chastity Massey
Lewisville,TX
**********@*****.***
Objective
To obtain a customer service position in a people-oriented company where I can put forth my maximum potential to achieve corporate goals.
Highlights
Strong communication skills
● Fast learner
● Strong client relations
● Microsoft office - (Powerpoint, Excel, Word)
● Customer service
● Dependable
● Self-motivated
● Data collection
Education
High School Diploma- Early College High School 06/2011 Certificate- Ogle School of Hair, Skin, and Nails
06/2012
Certificate- Salon Boutique Academy
11/2020
Experience
Taco bell - Lewisville TX, Shift Manager
September 2021 to Current
● Solving customer complaints quickly and with a smile
● Providing feedback to Team Members in a positive manner.
● Communicating openly and honestly with the Restaurant Management team
● Following cash, security, inventory and labor policies and procedures. Children's Courtyard Private School - Irving, TX Teacher September 2017 to June 2021
● Ensure the daily care of every child by following all licensing guidelines and implementing all company standards.
● Communicate directly with parents and prospective parents to achieve success for the child.
● Maintain a fun and interactive classroom that is clean and organized. Telvista Dallas, TX Technical Support
Jan 2017 to June 2017
● You will troubleshoot any account issues, provide general customer service, and up-sell customers on products and services when appropriate
● Accurately document and process customer claims in appropriate systems
● Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure
Cmi Group- Carrollton, TX Customer Service Rep June 2015 to August 2016
● Communicate with customers by telephone to attempt to collect several past due balances
● Give upbeat customer service
● Negotiate payments through collections
Wal-Mart- Lewisville, TX Customer Service July 2012 to January 2015
● Answer the telephone with a gracious manner and help the customer with any question or problem
● Deal with refunds and other cash handling problems
● Put back or claims left behind or return items to the correct area Wal-Mart- Customer Service Manager
● Handle all customer relations issues with a gracious manner and in accordance with company policies.
● Quickly investigate issue that concern a customer Wal-Mart- Cashier
● Operate a cash register for cash, check, and credit card transactions.
● Train new sale associates
Contact this candidate