Data Entry Customer Support

Princess Tucker

**** ******* ** ********, ** ****3 **********@*****.*** 678-***-****

QUALIFICATIONS SUMMARY

Talented, dependable, and highly dedicated Administrative Professional with over 8 years experience within a private and public sector. Extremely focused and results oriented with the ability to leverage solid Change Management Skills. Tenacious in team building, securing customer loyalty and developing valuable business relationships through the effective deployment of strong interpersonal skills with various team members and staff levels throughout organizations.

EDUCATION

Point University, Atlanta, Georgia – Bachelor’s - Organizational Leadership (GPA 3.7)

Riverdale High School, Riverdale, Georgia – High School Diploma

CORE STRENGTHS

Detail Oriented

Time Management

Customer Service

Confidentiality

Organizational Skills

Execution Driven

Goal Development

Team Player

Verbal Communication

Planning

Oral Communication

Flexible/Adaptive

Data Entry

Internet/E-mail

Conflict Management

Professionalism

Interpersonal Skills

Multi-task

Intercultural Skills

Inventory

PROFESSIONAL

Clayton County Water Authority 03-2021/ 09-2022

Morrow, Georgia

Chat/Customer Support

●Provided accurate and appropriate information in response to customers inquiring about new or existing water service

●Responsible for taking chats to resolve customer’s bill inquiries including pay arrangements, new service request, and reconnection service

●50+ chats

●Provided information to customers and place appropriate notes in the system indicating exactly what actions were taken or needs to be taken (data entry)

●Provided the appropriate request forms for water service and/ or water leak adjustments

●Made outbound calls per customer’s request regarding their account

●Instruct customers on policies and procedures for obtaining new services, address change, and water reconnection

Select Staffing 04-2018/ 02-2020

Macon, Georgia

Operations Admin (HR)

●Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.

●Schedule interviews, orientations, and other appointments as needed

●Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and interview processes

●Ensure that I-9s are completed and available in each employee file

●Answer incoming calls, make photocopies, and maintain office supplies

●Receive, sort, and deliver mail

Iron Mountain 07-2015/ 04-2018

Atlanta, Georgia

Document Scanner

●Sort and prepare hard copy records for scanning- document preparation

●Scan hard copy files to electronic images to ensuring a quality image

●Analyzed and follow proper procedures to ensure internal completion of documentation

●Maintain a clean work environment to follow safety guidelines and procedures for standards of the company

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