Customer Service Guest
Resume:
Mob No: - +91-739*******
Mohammed Raza Ali
Email Id ****.**********@*****.***
Career Objective:
To obtain in a growth oriented Challenging position in hospitality industry and serve people from core of my heart to the ultimate satisfaction and a learner to become a thorough professinal.
Educational Qualification
Intermediary Education : Incomplete Intermediate Education (Board OF Intermediate Education) . . from IZES Junior College Hyderabad, A.P, INDIA.
Secondary School Education : Secondary School Certification (Board of Secondary School certificate from Dawn High School Hyderabad, A.P, INDIA.
Professional Work Experience:
Meteor yacht (121 feets ) : Doha- Qatar
Food & Beverage butler of luxury yacht April 2017 - December 2020
Sofitel Luxury Hotel, The Palm – Dubai
Food & Beverage Waiter (steak house) Dec 2016- march 2017
Meteor yacht (121 feets) : Doha –QATAR June 2014- June 2016
Food & Beverage butler of luxury yacht
Key job responsibility
As a butler, responsible for food & beverages and some interior cleaning.
Ensured the Health & Safety Standards & Hygiene procedures are maintained always.
Always maintaining the highest standard of food & beverage service as per luxury yacht standard.
Responsible for guest laundry, flowers arrangements and their requirement etc.
In charge of Food & Beverages orders from the hotel.
AL QASR HOTEL, MADINAT JUMEIRAH: Dubai - UAE Oct’ 2006 – Dec’ 2012
Food & Beverage team leader of Arboretum (All Day Dining Restaurants)
Key Job Responsibility
Ensuring the highest standards of food and beverage service.
Ensured the Health & Safety Standards & Hygiene procedures are maintained always.
Interacting with the customers on a daily basis.
Maximising all business opportunities to drive sales.
Communicating with the kitchen staff to ensure efficient food service
Ability to create a great atmosphere & be an inspirational host
In charge of Inventory, Handling Cashiering
Customer Service:
Interacting with guests & take their valuable Feedback for the Good service & Quality.
Managed a set of 40 – 45 Guests section wise.
Maintained the Quality Standards of Jumeirah Group across all the Sections.
Received the best Feedback from the Guests.
TAJ KRISHNA HOTEL (Taj Group) Hyderabad - INDIA May’ 2004 – July’ 2006
Food & Beverage – Casual Waiter in Banquet
Key Job Responsibility
Responsible for preparing mis en place for Banquets, Bar and Buffet.
Table Set up and Alignment, Training for new Staff members.
Taking care of Inventory, Follow up work order from engineer, In charge of the buffet & Bar
Organising the Banquet Halls corporate seminar & conference & manage it.
Taking the Orders from the Management & organise sessions accordingly.
Awards Rewards & Recognitions
● Received the “ Latter of Recommendation for Yacht Butler `” from captain of motor yacht METEOR
121 feets
Awarded the Employee “Service Excellency Certificates” in recognition of completing the 3rd & 5th with the company from Chairman & Group HR of JUMEIRAH GROUP.
Got Promotions & Increments 4times in the 6years of career with the Jumeirah Group from “Waiter to the Restaurant – Team Leader”
Received the “Letter of Appreciation” at the Beginning of the year in the month of “February 2008” from the Director of Food & Beverage for achieving the “Star of the Month for the Exemplary Guest Service”
Received the “Letter of Appreciation” at the Mid of the year in the month of “June 2008” from the Director of Food & Beverage for achieving the “Star of the Month for the Exemplary Guest Service”
Received the “Letter of Appreciation” at the Mid of the year in the month of “July 2009” from the Director of Food & Beverage for achieving the “Star of the Month for the Exemplary Guest Service”
Received the “Letter of Appreciation” at the Mid of the year in the month of “May 2010” from the Director of Food & Beverage for achieving the “Star of the Month for the Exemplary Guest Service”
Successfully received the “Letter of Appreciation for the Best Service” from the Director of Food & Beverage for achieving the “Time - out Magazine, Best in Dubai Awards for the Best Friday Quality Brunch at Al Qasr” in the year 2008 and as well as 2009.
Certificates & Trainings Completed
● STCW 2010 .(DG SHIPPING APPROVED)
● Successfully completed the “ Power boat level 2 ‘” from RYA TRAINING CENTER.
Successfully completed the “1st Step Professional Training on the Leadership Skills” at Madinat Jumeirah, Dubai – UAE in the year 2011.
Successfully completed the “2nd Step Professional Training on the Leadership Skills” at Madinat Jumeirah, Dubai – UAE in the year 2012.
Successfully completed the Training on English Level 1, 2 & 3 organised by Learning & Development Dept. Jumeirah Group.
Successfully completed the Training on “Exceeding the Customer’s Expectation with Service” organised by Learning & Development Dept. Jumeirah Group.
Summary of Professional Expertise
Strong motivational & influential personal skills Extensive and relevant knowledge of food & wine.
Managed 49employees, with a team of 6 Team Leaders, 7 GRE and 36 waiter / waitress. A 300 seat upscale all day dining Restaurant that operates 24 hour Serving the “Best Brunch” in Dubai
An eye for detail and the ability to drive consistent brand standards Experience of organising private functions and exclusive parties.
Exhibited an effective communication skills resulting in outstanding leadership.
Maintained the high level of Integrity & Professionalism in interacting with the Guests.
Technical Qualification
Operating System : M S DOS, Window. M S Office 95, 98, 2000
Package : M S Office 95, 98, 2000
Hotel Operating System : Micros point OF Sales
Personal Information
Nationality : Indian
Date of Birth : 13th Nov 1982
Marital Status : Married
Sex : Male
Languages Known : English, Telugu, Hindi, Urdu & Read Arabic
Passport No : L7888218
Passport Date of Expiry :12th Mar 2024
Covid - 19 vaccine Completed 1st and 2nd dose .
The Information Mentioned Above is True to the Best of my Knowledge & Ability for Further Details Request you to Please Contact Me on the above Given Number, Skype ID or Email ID Thanks Q
Contact this candidate