Insurance Specialist Customer Service

JH Jesus Herrera

Lufkin, TX ***** 936-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level adjustor position. Ready to help team achieve company goals. Experienced contractor with over 20 years of experience in building. Excellent reputation for resolving problems and improving customer satisfaction. SKILLS Painting and Plumbing Work

Oversight

Project Scope Assessment

Job Planning

Conflict Mediation

Price Proposals

Contract Preparation

Operational Standards

Construction Scheduling

Permit and License Procurement

Project Estimation

Subcontractor Management

Project Safety

Site Inspection

Labor Management

Job Bidding

Contract Terms Interpretation

On-Time Project Delivery

Inventory and Supply Control

Contractor Safety

Power Saws

Project Restructuring

Materials Delivery Coordination

Talent Management

Code Compliance

Layout Development

Punch Lists

Bid Estimation

Remodeling Project Management

Hardworking and Reliable

Income Expenditures

Energetic and Positive

Customer Preferences

New Construction and

Remodeling

Approachable and Relatable

Business Leadership

Heavy Labor

Invoice Approval

Project Drawings

Financial Records Analysis

Technical Sketches

Construction Administration

Site Management

Scheduled Services

Material Needs Determination

Subcontractor Reviews

Budget Administration

WORK HISTORY SELF EMPLOYED 05/2017 to CURRENT

Genesis P&R Lufkin, TX

Diagnosed problems with equipment and performed regular maintenance for long-term functionality.

Operated landscaping equipment with focus on safety and machine longevity.

Used shears, pruners and chainsaws to prune and trim hedges and shrubs.

Removed weeds, hazards and debris from common pathways to improve usability.

Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.

INSURANCE SPECIALIST 05/2007 to 05/2013

Lisa Bullock Lufkin, TX

Followed up on denials, late payments, extensions and other special circumstances.

Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance. Approached potential clients by using direct marketing mailings and phone contacts.

Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Processed eligibility and benefits verification and authorization requests. Acted as subject matter expert, answering internal and external questions and inquiries.

Presented insurance options to customers in order to close sales on new policies.

Resolved discrepancies in insurance payments by collaborating with carriers.

Researched and resolved routine and complex issues. Built relationships with clients using active listening and issue resolution to provide excellent service.

Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation. Upsold additional products and services after identifying customer needs and requirements.

Responded to customer calls swiftly to resolve issues and answer questions.

Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.

Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Maintained high standards of customer service by building relationships with clients.

Obtained underwriting approval by completing application for coverage. TEACHER'S AIDE 08/2004 to 05/2007

Lufkin ISD Lufkin, TX

Applied specialized teaching techniques to reinforce social and communication skills.

Supported student learning objectives through personalized and small group assistance.

Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Supervised students on field trips for safety and proper behavior in public settings.

Distributed learning materials such as worksheets, textbooks and group assignments.

Graded assignments and reported individual progress to teacher. Took daily attendance, notifying classroom teacher immediately of student absences.

Supported classroom activities, tutoring and reviewing work. EDUCATION Angelina College, Lufkin, TX

Attended Angelina College and obtained 38 credi hours towards becoming a teacher.

Eagle Pass High School, Eagle Pass, TX

Diploma 05/1997

Diboll High School, Diboll, TX

ACCOMPLISHMENTS Supervised team of 6 staff members. Collaborated with team of 6 in the development of home projects. Documented and resolved construction Issues which led to timely completion.

December 27th will be our 25th wedding anniversary

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