Jasmeen Naseem

Contact: 718-***-****

Email: adtrwb@r.postjobfree.com

Professional experience as a Software Quality Assurance Specialist working in all phases of software development (SDLC) and Testing life cycle to ensure the quality of different type of Web-Based and Client Server Application.

Professional Summary:

Experience in software application development projects that follow Software Development Lifecycle (SDLC) methodologies such as Agile and Waterfall.

Experience in Manual Testing of GUI and functional aspects of Web based and Client-Server Applications on multiple levels of SDLC and Software Testing Life Cycle (STLC) with the ability to manage automation of entire testing cycles.

Experienced in managing Projects by creating story/defect, assigning task & tracking defect using JIRA.

Experienced in managing Defect Life Cycle using ALM/QC (Quality Center) to write and execute Test Cases and track defects.

Experience in reviewing business requirements and analyzing functional requirements to prepare Test Scenarios, Test Cases, Test Scripts and RTM (Requirement Traceability Matrix) based on specifications.

Experience in verifying, validating, and performing Functional, Integration, System, User Interface, End to End, Regression and Cross browser testing of projects to support IE, Firefox, Safari, and Chrome.

Experience in the automating regression suite using UFT/QTP, descriptive programming, and VBScript.

Knowledge of load testing using JMeter.

Proficient in automation script development using Testing Anywhere executing Test Plans, Test Cases and Test Scripts to verify reliability, accuracy, and compatibility of application.

Proficient in automation script development using Selenium IDE.

Ability to develop automated scripts for regression testing, debug, run and enhance scripts using Java in Eclipse for Selenium WebDriver.

Proficient in writing XPath to locate web elements (XPath/CSS locator/Name/ID) and creating custom XPath for identifying dynamic objects for Selenium Automation Framework.

Experienced in all types of SQL queries to include select, insert, update, delete records and joining tables using RDBMS databases (Oracle, MS SQL Server).

Knowledge of Salesforce customization with the ability to create Users, Profiles, Permissions, OWD, Roles, Role hierarchy, Sharing Rules, Public Group, Chatter & configuring user security permissions.

Ability to develop Custom Applications, Custom Objects, Custom Tabs, Custom Fields, App page, Home Page, Record Page, Actions, Business Process, Record Type, Page Layout and Email Templates in Salesforce.

Knowledge of Salesforce advanced fields such as Picklists, Custom formula fields, Lookups, Master-Details, Field Dependencies, Validation Rules, Assignment rules, Escalation rules, Auto-response rules, Workflows, Approval Process, Process Builder and Visual flow for alerts, field updates and emails.

Knowledge of developing Reports (Tabular, Summary, Matrix), Dashboards as well as data migration and updates through Data Loader in Salesforce.com.

Knowledge of installing Salesforce AppExchange Apps, Knowledge base, Omni Channel & Price Book.

Experience in training and mentoring team members on product knowledge and business processes.

Excellent problem solving, documentation and project planning skills.

An effective communicator, and a committed team player with strong work ethics.

Ability to quickly adapt to new environments and capable of working efficiently under pressure by managing multiple projects.

Programming Languages

SQL, VBScript, XPath

Testing Tools

Selenium IDE, Testing Anywhere, JMeter

Test Management/Bug Tracking Tool

HP Quality Center, ALM, JIRA, Mantis

Application

Microsoft Excel, PowerPoint, Word, Visio, SharePoint

Database

Microsoft SQL Server, Oracle

Platforms

Windows, MAC, IBM Mainframe, IBM Maximo

Integration Tools

Salesforce.com Data Loader, Workflow, Flow, Approvals

Technical Skills

Professional Experience

Motor Vehicle Administration (MVA) November 2014 – June 2022

System Tester/Functional Analyst, MD

Motor Vehicle Administration is a state agency that registers vehicles, issues Driver's licenses/ID and offers many other Driver and Vehicle related services to the residents of Maryland. MVA is committed to providing great customer service at the branch and continues to upgrade online services as well as self-supporting Kiosks to allow customers to perform Driver, Vehicle, and other transactions.

Responsibilities:

Involved in all phases of software development life cycle (SDLC) to ensure quality of all the web-based and client-server application as well as managed all the software testing process, including planning, executing, and tracking defects.

Worked in Agile Development and SCRUM process throughout the projects.

Reviewed business requirement document (BRD), Analyzed requirements, Designed Test Plan, Created Test Scenarios, and Detailed Test cases to cover all levels of testing and requirements.

Prepared Functional Requirement Document to outline the functions required to fulfill the business needs.

Proficient in Manual Testing of Client Server and Web-based Applications and Performed GUI, Functional, Regression, UAT and Cross bowser Testing on different browser versions (IE, Chrome, Firefox).

Prepared Test Scripts using Testing Anywhere, and RTM based on specifications.

Participated in all QA and testing activities during UAT, worked with Business users, efficiently tested Client-Server (Drivers Licensing System/Disability Placard System) and Web Applications (Customer Scheduling System/E-Services/Kiosk/Tablet) and reported bugs to the developers.

Tracked defect using Mantis and provided status report that includes testing metrics, test logs & test reports.

Worked on service requests and created reports using the ticketing system (Maximo).

Executed SQL Queries using MS SQL Server to generate data and reports.

Performed load testing using JMeter.

Created weekly/monthly reports, and meeting minutes on the projects to provide status/updates of open issues to be resolved.

Prepared documentation throughout the QA process and used MS SharePoint to store, organize, share, and access information.

Prepared deployment documents and delivered status reports with recommendations to address existing and potential trouble areas in IT systems and projects across the organization.

Created Workflow documents using Visio and developed presentations using Microsoft Power Point.

Participated in reviews, stand-up meetings, and interacted with developers, Business Teams & End Users to discuss the testing aspects of the application.

Guided team to build industry best practices into QA test processes and evaluated quality risk for product releases, changes, and fixes.

Jet Blue Airways August 2013 – October 2014

QA Engineer, NY

CSS (Customer Service System): CSS from Sabre representation includes Reservations, Inventory, Revenue Management, Pricing, e-ticketing, Check-In, and various reporting capabilities applications.

Responsibilities:

Worked on Agile software development environment where testing was performed in each sprint.

Performed requirements analysis, created test plans, test cases, and executed test cases.

Developed test scenarios, test cases and executed test cases for the application under test.

Developed structured test cases/test scripts to be executed manually or automatically by test automation tool.

Ensured all testing standards are being met and served as an escalation point for issues involving testing.

Performed testing including functional, regression, integration, end-to-end, and system testing.

Ensured traceability of test cases back to project requirements and participated in walkthrough of test cases.

Created story/defect, assigned task, and tracked defects using JIRA.

Analyzed defects or test results and deducted the chain of events leading to a failure.

Converted manual test script to automation script using UFT.

Created descriptive programming using UFT and created re-usable functions.

Created UFT scripts for different eligibility flows based on business scenario.

Tested set creations in test lab for execution and logging defects for each failed test case.

Tracked and communicated project QA status to wide variety of team members internally and externally.

Medidata Solution June 2012 – July 2013

QA Analyst, NY

Medication Management application allows Pharmacist to verify the order, modify the order and send it back to Clinical Manager after verification.

Responsibilities:

Developed test plan, test scenarios, test cases, test scripts and traceability matrix from functional requirement documents and worked closely with clients in gathering business requirements.

Consulted with the customer service representatives to obtain their opinion on the customer satisfaction with respect to their prior experiences and designed the test cases.

Performed System, Functional, GUI and Regression Testing Manually.

Experienced in creating automated script with Script and Descriptive Programming using QTP.

Automated steps for regression testing using QTP.

Created user defined functions using QTP to reduce the redundant code.

Created data driven tests to validate the same scenario with different sets of test data.

Involved in UAT testing and executed various scenarios for User Acceptance Testing.

Extensively used QC (Quality Center) to write and execute Test Cases and track defects.

Wrote SQL queries to join multiple tables based on business logic to validate data.

Developed documentation throughout the QA process.

Interacted with business analysts and developers.

Education:

Bachelor’s in Biology, Brooklyn College City University of New York, NY.

Certifications:

Salesforce Certified Administrator (201).

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