Customer Service Administrative Assistant
Resume:
Sandra Mukwayanzo
** ******* *****, ************
MD 20878
***********@*****.***
Reliable and punctual associate possessing excellent work ethic. Areas of expertise include administrative professionals, procurement and exceptional customer service . Retail sales professional able to excel in fast-paced, deadline-driven environments. Service-focused professional and friendly team player with a knack for building productive working relationships. EDUCATION
•High School Diploma: - LYCEE MOTEMA MPIKO, 1997.-Kinshasa, Democratic Republic of Congo
•Bachelor Degree in Law: - Protestant University, 2004.-Kinshasa, Democratic Republic of Congo AWARDS/RECOGNITIONS:
• Core value recognition
• Quality Service Recognition (SQR)
HIGHLIGHTS OF QUALIFICATIONS:
• Excellent Customer Service, administrative and interaction skills
PROFESSIONAL EXPERIENCE
Athena Consulting
Public Health Assistant for Montgomery County Department of Health and Human Services January 2022- current
• Customer Service
• Achieving Administration tasks
Chris and Naz Tax Preparer
Administrative Assistant-January 2016-December 2021
Performed general office duties, including answering multiline phones, routing telephone calls or messages to appropriate staff, and greeting visitors.
Scanned files and eliminated outdated records.
Created reports, correspondence, and spreadsheets with Microsoft Office programs.
Greeted arriving members professionally.
Managed travel itineraries and logistics for accommodations Vodafone Group Democratic Republic of Congo
Procurement Specialist – December 2011 to December 2015
Purchasing of Marketing and Sales Department needs
Achieving administrative tasks
Store Supervisor – May 2009 to November 2011
•Ensure Customer Satisfaction: Follow up and find solutions to Customers issues
•Manage all administrative tasks in the shop
•Dispatching of Petty Cash in 13 shops and make accounts reconciliations
•Sales of products and Services
•Stock reconciliations
Warehouse Officer – November 2006 to April 2009
•Control and ensure good reconciliation of Company’s Stock
•VIP Customers acquisition and retention
COMPUTER SKILLS
MS Excel, MS Word, MS Power point, MS Access
ADDITIONNAL INFORMATION
PERSONNAL SKILLS
• Administrative skills
• Customer care
• Procurement
• Willingness to Learn
• Effective oral and written communication skills (English and French)
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