Customer Service Property Preservation
Resume:
Denise E. Kennedy
Cleveland, Ohio 44128
**********@***.***
Energetic, people oriented, self-motivated individual, who enjoys detailed work. Timely, dependable with 26 years of experience in customer service, clerical, collections, credit, supervision and sales. Negotiation skills and troubleshooting.
Customer Service Credit/Collections Accounts Receivable
Skiptracing Public Notary Investigations
Training Sales Office Manager
oSupervision
Work Experience
The Revenue Group July 2012 to present
Cleveland, Ohio
Collections for State of Ohio, Attorney General Office. Mostly corporate accounts. Collected highest balance in company history. Employee of the month several times.
T&M Property Preservation Services Nov. 2011 to July 2012
Cleveland, Ohio
Office Manager – Negotiating Bids on work needed for houses that are being sold or foreclosed on. All General Office work. Working with several vendors. This is Part time Position.
JTI Cleaning Oct. 2010 – present
Cleveland, Ohio
Bookkeeper – Recording all payroll checks and moneys used or spent for the business and personal usage. All recordings were done in writing and turned over to accountant for any IRS audits. This is a part time position.
Power Direct Jan. 2010 – April 2010
Parma, Ohio
Sales Specialist – Customer Service: Finding lowest electric rates possible for customers in various states.
Integrity Solutions Feb. 2009 – Jan. 2010
Cuyahoga Heights, Ohio
Sales Specialist- Customer Service: Finding lowest electric and gas rates for Direct Energy Customers in Connecticut, Michigan, Pennsylvania and New York.
National Enterprise Systems Aug. 2004 - Feb. 2009
Solon, Ohio Skiptracing, collections and customer service: Investigations and collections for corporate and consumer accounts. I was Customer service and troubleshooter for disputes on accounts; Outbound and inbound calls.
NCO July 2003 – Aug. 2004
Parma, Ohio (closed Cleveland Office)
Collections & Customer Service: Handled past due accounts for Disney, Dillard’s, JC Pennys, and Sam’s Club.
Keith D. Weiner, LPA Nov. 2000 – May 2003
Cleveland, Ohio
Skiptracing, collections, customer service: For the state of Ohio, past due taxes and student loans, and various banks, i.e. Citibank, also corporate accounts. Filed liens, and complaints with the courts, notary public.
Navigant International Aug. 1999 – Sept. 2000
Brooklyn Heights, Ohio (Out of Business)
Customer Service: Scheduled flights, trains, limos, hotels, and rental cars for large corporations and politicians and some consumers. Found the best fares and routes possible, and handled any discrepancies.
HMAC (out of business) Nov. 1995 – July 1999
Cleveland, Ohio
Accounts Receivable, Credit/Collections: Responsible for receiving payments from vendors for merchandise. Also made decisions on vendor credits. Collected past due accounts for vendors and consumers. Accepted or denied credit for potential customers and did payment reports for vendors and consumers. I was responsible for 550 customers and handled all of the Central and Midwestern regions for vendor accounts.
May Company Apr. 1986 – Sept. 1995
Parma Heights, Ohio
Collections/Skiptracer/Credit: Worked as a suspense account collector. Received top collector two months in a row, and was Diamond Star twice. Before May Co. closed worked in instant credit.
1992- 1995 - When May Co. became Kaufmann’s I worked in the Boy’s Dept., where I was Employee of the Month with outstanding sales several times.
Copier & Computer Supplies Oct. 1982 – Feb. 1986
Parma, Ohio
Office Manger, Sales and Trainer: Negotiated contracts for Sales & Service for Copiers, Fax and other office machines.
Education
B.A. Business Law, Dyke College, Cleveland, Ohio 1971- 1973
Certified Docket Librarian – Erieview College, 1974
Extra Activities
Vice President of the Coalition of Urban Drag Racers Association, Member of 3 Singing Choirs, Play bass bells in a 4th choir. I enjoy reading, horseback riding, football and basketball.
References
Joyce Ford - J. Ford & Associates – 216-***-**** Marie Dillingham – T&M Property Preservation – 216-***-**** Kizzy Gundich – 724-***-****
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