Denise E. Kennedy

***** *********** ******

Cleveland, Ohio 44128

216-***-****- 216-***-****

adtrvh@r.postjobfree.com

Energetic, people oriented, self-motivated individual, who enjoys detailed work. Timely, dependable with 26 years of experience in customer service, clerical, collections, credit, supervision and sales. Negotiation skills and troubleshooting.

Customer Service Credit/Collections Accounts Receivable

Skiptracing Public Notary Investigations

Training Sales Office Manager

oSupervision

Work Experience

The Revenue Group July 2012 to present

Cleveland, Ohio

Collections for State of Ohio, Attorney General Office. Mostly corporate accounts. Collected highest balance in company history. Employee of the month several times.

T&M Property Preservation Services Nov. 2011 to July 2012

Cleveland, Ohio

Office Manager – Negotiating Bids on work needed for houses that are being sold or foreclosed on. All General Office work. Working with several vendors. This is Part time Position.

JTI Cleaning Oct. 2010 – present

Cleveland, Ohio

Bookkeeper – Recording all payroll checks and moneys used or spent for the business and personal usage. All recordings were done in writing and turned over to accountant for any IRS audits. This is a part time position.

Power Direct Jan. 2010 – April 2010

Parma, Ohio

Sales Specialist – Customer Service: Finding lowest electric rates possible for customers in various states.

Integrity Solutions Feb. 2009 – Jan. 2010

Cuyahoga Heights, Ohio

Sales Specialist- Customer Service: Finding lowest electric and gas rates for Direct Energy Customers in Connecticut, Michigan, Pennsylvania and New York.

National Enterprise Systems Aug. 2004 - Feb. 2009

Solon, Ohio Skiptracing, collections and customer service: Investigations and collections for corporate and consumer accounts. I was Customer service and troubleshooter for disputes on accounts; Outbound and inbound calls.

NCO July 2003 – Aug. 2004

Parma, Ohio (closed Cleveland Office)

Collections & Customer Service: Handled past due accounts for Disney, Dillard’s, JC Pennys, and Sam’s Club.

Keith D. Weiner, LPA Nov. 2000 – May 2003

Cleveland, Ohio

Skiptracing, collections, customer service: For the state of Ohio, past due taxes and student loans, and various banks, i.e. Citibank, also corporate accounts. Filed liens, and complaints with the courts, notary public.

Navigant International Aug. 1999 – Sept. 2000

Brooklyn Heights, Ohio (Out of Business)

Customer Service: Scheduled flights, trains, limos, hotels, and rental cars for large corporations and politicians and some consumers. Found the best fares and routes possible, and handled any discrepancies.

HMAC (out of business) Nov. 1995 – July 1999

Cleveland, Ohio

Accounts Receivable, Credit/Collections: Responsible for receiving payments from vendors for merchandise. Also made decisions on vendor credits. Collected past due accounts for vendors and consumers. Accepted or denied credit for potential customers and did payment reports for vendors and consumers. I was responsible for 550 customers and handled all of the Central and Midwestern regions for vendor accounts.

May Company Apr. 1986 – Sept. 1995

Parma Heights, Ohio

Collections/Skiptracer/Credit: Worked as a suspense account collector. Received top collector two months in a row, and was Diamond Star twice. Before May Co. closed worked in instant credit.

1992- 1995 - When May Co. became Kaufmann’s I worked in the Boy’s Dept., where I was Employee of the Month with outstanding sales several times.

Copier & Computer Supplies Oct. 1982 – Feb. 1986

Parma, Ohio

Office Manger, Sales and Trainer: Negotiated contracts for Sales & Service for Copiers, Fax and other office machines.

Education

B.A. Business Law, Dyke College, Cleveland, Ohio 1971- 1973

Certified Docket Librarian – Erieview College, 1974

Extra Activities

Vice President of the Coalition of Urban Drag Racers Association, Member of 3 Singing Choirs, Play bass bells in a 4th choir. I enjoy reading, horseback riding, football and basketball.

References

Joyce Ford - J. Ford & Associates – 216-***-**** Marie Dillingham – T&M Property Preservation – 216-***-**** Kizzy Gundich – 724-***-****

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