NETWORK ENGINEER

HUSEN BASHA Mobile: 855-***-****

Email:adtrve@r.postjobfree.com

CAREER ABSTRACT:

My career objective is to seek challenging assignment and responsibility with an opportunity for growth and career. Achieve the professional growth by meeting my organizational targets, I want to increase my day to day knowledge base which can be helpful to me in my personal achievements as well as sharing the knowledge with my peers who can also grow along with me.

Summary of Skills:

Strong knowledge of computer network fundamental and hardware configuration

Excellent ability to work in a team and independently

High desire to learn and adapt and follow instructions of seniors

Excellent communication, teamwork, Slack & Skype, Ring Central and task prioritize skills

Implementation, Integration, Troubleshooting, maintains the CISCO, HP & Edge Marc Routers and Switches.

Knowledge on firewall Palo Alto, FortiGate, Check Point & Load Balancer.

Experience is routing protocols such as BGP, EIGRP, VLAN, VTP, VPN, STP, IPV4, Sub-netting, IP planner.

EMPLOYMENT HISTORY

EXPERIENCE:

Overall experience of 5.4 years in the field of Technical and Network Support.

Previously I have worked with two companies as mentioned below.

MITEL CLOUDE SERVICE -BANGALORE NETWORK ENGINEER

(PAYROLL OF TECH MAHINDRA -BANGALORE) JUNE 2019 TO STILL DATE

DIMENSION DATA INDIA PVT LTD -BANGALORE NETWORK ENGINEER

(PAYROLL OF ACLIV TECH PVT LTD)-BANGALORE DEC 2017 TO JUNE 2019

Roles and Responsibilities:

Proactive Service management and monitoring of US based customer Network devices from a remote NOC.

Working on both System NOC and Circuit NOC, commonly known as Global NOC.

Configuring and implementing of Composite Network models consists of Cisco 7600, 7200, 3800 series routers and Cisco 2950, 3500, 5000, 6500 Series switches.

In System NOC, monitoring & managing all the infrastructures and networks, which is the backbone of Mitel Cloud Services, as they are one of the leading VOIP service provider worldwide.

In Circuit NOC, managing the managed customers of Mitel, where Mitel has provided data network connectivity services along with VOIP services.

Document troubleshooting steps and service restoration details, Create and submit knowledge articles. Making sure day to day SLA are met for P1 & P2 tickets, opening, engaging respective team, managers in the bridge call, sending high priority notifications, creating JIRA.

Identify & mitigate fraudulent activity over the Mitel VOIP network, using different tools like Equinox Protector, OCOM, Boss Portal etc.

Resolving incidents tickets reported by L1 team such as disk space issues, High CPU utilization issues, High mem utilization issues, abnormal service crash issues and restarting services on both Linux and windows production environment machines.

Provide second level support to resolve customer technical problems and provide guidance to the tier 1 techs & troubleshoot portal issues, VoIP issues (phone connectivity, call quality, call completion) and network issues & work with ShoreTel’s unified communication platform.

Experienced on open tickets with carriers to investigate call quality problems and downed Ethernet, DS1, MPLS circuits & client facing experience -troubleshoot customer issues on site. Configure Cisco 1921 and HP MSR-102 routers and cisco switches.

Having hands on experience of configuration of Cisco IOS routers and switches.

Conversions to BGP WAN routing. Which will be to convert WAN routing from OSPF to BGP (OSPF is used for local routing only) which involves new wan links.

Assisted in MPLS migrations, implemented a backup for the existing WAN connection using site-to-site IP sec VPN tunnels

Configuring & managing different routers such as CISCO, HP, Edge Marc routers & configuring backup tunnel service at CPE & NEP.

Monitoring alerts for different services as 3rd party MPLS, Jump servers & Core routers.

Work with Change Management on scheduling maintenance window for critical locations and clients that need advance notification in accordance with SLA.

Troubleshoot L2 and L3 devices like Cisco & HP routers, Cisco switches and work with ISPs to resolve configuration issues.

Handling onsite customer and troubleshooting on corporate connectivity & experience on creating Incident & Jira services.

Alert analysis- Analyze alerts that are generated and inform customers the root causes/ next steps & Responsible for expert review and analysis of logs and alert by network professionals.

Excellent experience in handling P1 and P3 incidents and working towards resolution of the issue.

Understanding and analyzing network outage and its root cause. Providing value services to the clients as per the standard business framework.

Good knowledge on ITSM Remedy, PagerDuty & SALESFORCE ticketing tools and monitoring tools LIBRE, HPNNMI, THOUSAND EYES, SOLARWINDS & ITSM.

EDUCATION:

B.E in Electronics and Communication Engineering from SEA college of Engineering And

Technology Bangalore, Under Visvesvaraya Technological University.

PERSONAL VITAE:

PASSPORT M5837316

DATE OF BIRTH 5TH FEBRUARY 1991

MARITAL STATUS SINGLE

NATIONALITY INDIAN

LANGUAGES KNOWN ENGLISH, HINDI, KANNADA

ADDRESS AT POST: NAD K D, TALUQ: INDI

DISTRICT: BIJAPUR, STATE: KARNATAKA, INDIA-586217

DECLARATION

I hereby declare that all the information furnished in this document is true to my knowledge and belief.

HUSEN BASHA

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