Client Coordinator Customer Service

RE’LLE GREEN

Brooklyn, New York 240-***-**** *************@*****.***

Education

Long Island University Brooklyn, New York

BS, Sports Science, Minor in Sports Managment

Skills and Involvement

Skills: Microsoft suite, luxury goods, marketing strategy, brand management, product development, fashion design, visual merchant, customer retention, lead generation, website designing Involvement: Fashion Design, Alpha Kappa Alpha Sorority, Inc Relevant Experience

Louis Vuitton Manhattan, New York

Client Advisor July 2021- Present

Engaged and acted as a liaison to luxury brands within Louis Vuitton, by increasing monthly sales goal by $240,000 which led to promotion from a client coordinator to an exotic client advisor within 1 year.

Increased monthly luxury brand sales from $10,000 to $150,000 by working closely with returning customers to gain satisfaction on each visit.

Marketed and increased survey goals by 40% on a 60% scale, that lead to the increase of quality customer service, brand storytelling, brand management, and product development.

Acted as a business partner in Louis Vuitton fall/winter ready to wear pop up, that lead to the increase of customer engagement by 10% within two rolling months.

Reveuse Fashion Brooklyn, New York

Client Coordinator January 2019- May 2021

Developed and constructed 100 handmade collection pieces, that generated over $10,000 in sales on a 20% sales margin within a rolling quarter.

Created and designed a freelance website that directly influenced customers on marketing strategies, purchasing links, updated selection of pieces, and fashion goods.

Managed and analyzed customer retention management systems, to ensure both quality and product development was measured on a quarterly basis.

Guided and directed customers via social media advertising, to ensure quality connections, product promotions, and product publication, were presented to showcase new and trending items. Saks Fifth Avenue New York, New York

Client Coordinator May 2019- June 2020

Acted as a consultant for women’s designer shoes, that led to keeping customers engaged with new and upcoming releases on brands.

Built and personalized a unique presence to increase clientele experience, that led to finding creative and impactful ways to uphold market strategies.

Efficiently and accurately processed over 70 transactions using the POS register system, to ensure a quality and driving force of checkout standards.

Led and increased the markdown process with urgency and accuracy, to adhere to company standards on policy, productivity, and proper display of merchandise in the store.

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