Betsy Jean Johnson

**** ******* ******

Winchester, VA 22601

540-***-****

adtrud@r.postjobfree.com

PROFESSIONAL OBJECTIVE:

Receptionist, Administrative Assistant or Data Entry Professional

SUMMARY:

Receptionist with 18 years of experience in a wide range of front desk responsibilities and typing speed of 85+ wpm.

PROFESSIONAL EXPERIENCE:

Jones Funeral Home, Winchester, VA (October 2021 – Present)

Receptionist

Primary Responsibilities/Accountabilities

Answering the telephone and taking messages as well as filling out paperwork when notified of a death in which the funeral home’s services have been requested. Greeting family members and directing them to the Funeral Director with which they have an appointment. Greeting visitors who have come to pay their respects as well as providing them with beverages and answering their questions as much as I am able; or guiding them to someone who can assist them further. Assisting in cleaning up after a service (i.e. emptying trash and rearranging furniture, etc.) and making sure that everything is in order. Turning off the lights, locking the doors and setting the alarm upon leaving the building.

Mount Hebron Cemetery, Winchester, VA (September 2020 – September 2021)

Family Counselor

Primary Responsibilities/Accountabilities

Answering questions by telephone and in person as well as taking messages. Scheduling appointments and burial services, filing, copying, updating daily calendar, assisting visitors with interment records and directing them to burial sites. Selling burial plots, crypts and niches. Preparing Contracts, Interment Orders and Bill of Sales as well as keeping the office clean and neat

Mark D. Henshaw, Esq., Manassas, VA (March 2018 – September 2020)

Legal Receptionist/Transcriptionist

Primary Responsibilities/Accountabilities:

Answering the phone and relaying messages. Scheduling appointments and telephone conference calls. Greeting clients and making them feel comfortable. Filing, organizing and pulling client files. Updating and maintaining an alphabetized list of client files. Documenting court cases with client name, court date and time of hearing. Faxing and copying documents. Distributing the mail. Corresponding with employer all urgent matters. Delivering legal documents to other law firms, clients and courthouses. Transcribing office notes and correspondence in a timely manner. Periodically volunteering to work on the weekend to assist employer in maintaining the office flow.

Axiom Staffing Group, Winchester, VA (Temporary Assignments from 6/2016 thru 11/2017)

Berryville Graphics, Berryville, VA 3/30/16 thru 6/24/16

Primary Responsibilities/Accountabilities:

I was employed as a Front Desk Receptionist. I answered the multiline telephone system and transferred calls to the appropriate destination. I allowed employee access into the building and I assisted the Human Resources department with clerical duties as needed. I greeted employees and guests in an outgoing, friendly manner.

Vanguard (FEMA) Winchester, VA 10/16/2017 thru 11/20/2017

Primary Responsibilities/Accountabilities:

I worked in a team environment ensuring that correspondence was sent to thousands of natural disaster victims regarding flood damage to their homes and how FEMA can assist them.

Winchester Breast Center, Winchester, VA (July 2007 – July 2015)

Secretary, Receptionist, Transcriptionist

Primary Responsibilities/Accountabilities:

Transcribing physician notes accurately and timely to be sent to referring physicians. Greeting and registering patients and entering data into the computer using Micro MD as well as collecting co-payments. Organizing patient charts with all relevant clinical information in a timely fashion. Purchasing of supplies and running errands for the office. Demonstration of maturity, motivation, good judgment, excellent grammar and effective communication skills, as well as, time management skills.

US Foodservice, Manassas, VA (2002-2007)

Inside Sales Representative

Primary Responsibilities/Accountabilities:

Answer incoming calls and assist customers in a prompt and courteous manner. Identify and satisfy customer needs promoting a positive company image. Assist Territory Managers/Account Managers, keeping them abreast of customer comments, concerns and needs. Optimize sales opportunities by maintaining a good working relationship with team members as well as other departments. Resolve all customer concerns with regard to products and services.

Valley Health Systems Winchester, VA (2000-2002)

Urgent Care Center/Occupational Health

Receptionist

Primary Responsibilities/Accountabilities:

Registering and discharging patients in a timely manner, preparing charts and filing reports. Escorting patients to exam rooms, assisting physical therapist. Communicating with physicians, staff and employers. Entering charges with the Occusource computer program. Scheduling patient appointments with doctor or physical therapist. Able to multi-task. Compassion for patients. Attention to detail. Knowledge of medical terminology. AS/400 experience.

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