Central Piedmont Community College
Charlotte, North Carolina May 2002-December 2002
Basic Law Enforcement Training
Teletech Holdings Charlotte, North Carolina November 2020 - Present Escalations Specialist
Handling customer complaints and resolving issues that can’t be handled at the frontline level
Recommending disciplinary action to be taken against employees who violate workplace policies or procedures
Creating reports on conﬂict activity and employee performance to share with supervisors Primerica Financial Service Charlotte, North Carolina January 2013 - Current Financial Advisor/ Life Insurance Agent
Assess the ﬁnancial needs of individuals and help them with decisions on investments (such as stocks and bonds), tax laws, and insurance.
Provide warm and professional customer service while onboarding new clients and maintain existing clients, including booking appointments, inquiry response, insurance eligibility, claim submissions questions concerning billing and insurance policies Fire My Desire Boutique Charlotte, North Carolina February 2006- December 2012 Owner
Directly overseeing, managing and disciplining employees.
Ensuring that shelves were fully stocked
Tracked information about proﬁts and losses and made important decisions about pricing and marketing strategies
HONORS & Certifications
Licensed Life Insurance Agent (January 2013 - Present)
Series 6 investment license (November 2017- Present) PROFESSIONAL AFFILIATIONS
Freedom House Serving Group February 2015 – Present