Theresa Mullins

Shelby, NC *****

adtrtc@r.postjobfree.com

+1-980-***-****

Dependable professional with 10 years of experience providing effective and comprehensive support in a medical setting. Ability to work on multiple assignments under pressure situations and consistently meet required standards. Familiar with bedside registration. Accustomed to working in the Emergency Room as well as Trauma. Knowledgeable of various computer systems Epic, Envision, as well as MS4. Capable of ensuring each patient’s encounter is a smooth and stress free experience. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Access Representative

HealthSource Global Staffing - Redwood City, CA

July 2022 to July 2022

Patient Access Representative

R1 RCM, Inc. - Rutherfordton, NC

February 2022 to April 2022

Access Specialist

Caromont - North Carolina

June 2000 to March 2019

· Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

· Interview patients or their representatives to identify problems relating to care.

· Maintain knowledge of community services and resources available to patients.

· Refer patients to appropriate health care services or resources.

· Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

· Explain policies, procedures, or services to patients using medical or administrative knowledge.

· Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.

· Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

· Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

· Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care

Administrative Assistant

GLAMOUR MASTERS PHOTOGRAPHY - Gastonia, NC

April 1998 to August 2003

· Use computers for various applications, such as database management or word processing.

· Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

· Create, maintain, and enter information into databases.

· Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

· Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

· Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

· Maintain scheduling and event calendars.

· Complete forms in accordance with company procedures.

· Schedule and confirm appointments for clients, customers, or supervisors.

· Make copies of correspondence or other printed material. Insurance Specialist

GASTON RADIOLOGY - Gastonia, NC

May 1999 to January 2002

· Processed new insurance policies,

· Modified existing policies, and claims forms.

· Obtained information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records

· Updated existing policies and company records to reflect changes requested by policyholders and insurance company representatives

Administrative Assistant

GASTON COLLEGE DEPARTMENT OF LIFE SKILLS - Dallas, NC September 1997 to August 1998

Education

Associates

GASTON COLLEGE - Dallas, NC

Skills

• Photography

• Managed care

• Research

• ICD-9

• Filing

• Databases

• Risk management

• Guest Relations Experience

• Medical terminology

• Medical billing

• Microsoft Excel

• Data entry

• Typing

• Medical Records

• Insurance Verification

• Communication skills

• Customer service

• Computer literacy

Contact this candidate