Skills / Core Qualification

• Leadership

• Communication

• Strategic Planning

• Customer Service

• Team-Work

• Problem Solving

• Creative Thinking

• Work Ethic

• Attention to Detail

• Flexibility

• Adaptability

• Interpersonal

Language

• English

• Tagalog / Filipino

• Waray / Bisaya / Filipino

SUMMARYINTERESTS

EXPERIENCE

Customer Care Associate

Concentrix Manila, Philippines

February 2014 – Present

Handle customer complaints, provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedure. Take the extra mile to engage customers. Graphic Design

QuickPro-Freelance

September 2021

Graphic designer responsible for daily graphic design content for a medium-sized firm. Worked regularly on graphic, layout, and production materials. Recipient of the 2021 QuickPro award. Developed 200+ graphic design projects (logos, brochures, advertisements, infographics). Teacher

Tarangnan Municipality

August 2014

Conscientious and flexible middle school English teacher well-versed in using social skills and empathy to manage student behavior; utilizes feedback from students to create compelling lesson plans that take into account the strengths and weaknesses of students.’

099********

adtrsi@r.postjobfree.com

Manila, Philippines

Energetic and optimistic customer service representative with over 9 years of professional experience assisting customers in solving complex issues. Keen to support your company in becoming a market leader through proven customer support skills. Awarded Consultant of the Month for numerous times.

Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances. Equally effective working independently and in cooperation with others. KENNITH JAY T. LOZADA

Hobbies

• Reading

• Listening to Music

• Watching Movies

• Swimming

• Travelling

Education

College

Bachelor of Science and Industrial Education major in Food Technology

(2009 - 2013)

Eastern Visayas State University – Tacloban, City

Vocational

Computer Literacy

(2013)

Innovate - Catbalogan, City

Vocational

Commercial Cooking

(2011)

Eastern Visayas State University – Tacloban, City

Secondary

Tarangnan National High School

(2005 – 2009)

Tarangnan, Samar

Primary

Tarangnan Elementary School

(1999 - 2005)

Tarangnan, Samar

Objective

Pursuing opportunity which will allow me to grow

professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals. To be able to make a meaningful contribution to company success, while simultaneously gaining practical and useful experience that would strengthen my understanding and knowledge towards work.

SAYING

“A mind that is stretched

by new experiences can

never go back to its old

dimensions.’’

-Oliver Wendell Holmes Jr.

“Whatever your life’s work

is, do it well. A man should

do his job so well that the

living, the dead and the

unborn could do it no

better.”

-Martin Luther King Jr.

Contact this candidate