Customer Service Retail Sales
Resume:
STEPHEN
FOGLEMAN
**********@*****.***
SUMMARY
Mature individual with a strong work ethic and diverse experience, compassion, excellent teamwork and strong interpersonal skills. Committed to providing quality work. Continuously seeking self-improvement and ways to improve the work environment.
AREAS OF EXPERIENCE
Caring for and communicating with others, results driven customer service and retail sales, microsoft office, excel spreadsheets, documentation using multiple devices and software applications.
SKILLS
RETAIL SALES SKILLS
Seven years of retail sales early in my career path. Extensive knowledge of Kawasaki motorcycles, jet skis and other related products. Effectively communicated with store owner, other team members, suppliers, and customers. Maintained inventory, processed orders and organized the parts department. Actively participated in training of new hires. Educated new hires on the parts products and pricing.
INTERPERSONAL SKILLS
Ability to interact with diverse populations in multiple roles. Utilized consistent communication, active listening, education and product demonstration. Strong ability to adapt to a fast-paced environment and build relationships. Open-minded and able to learn in order to work well with others and be a strong team member.
COMPUTER SKILLS/DOCUMENTATION
Efficient in the utilization of all Microsoft programs. Created excel spreadsheets to track expenses, mileage, and taxes for my own business and for others. Excel was used extensively throughout my accounting positions. Knowledge in the use of EHR. Ability to observe and monitor in order to document behaviors and/or any physical changes, thus read people well and know their needs to make the sale.
EXPERIENCE
LPN Sonas Home Health Care
2019-2020
LPN Aveanna Healthcare
2019-2020
Student Nurse/Clinical Rotations
2015- 2018
Uber Driver Uber
2017 - 2022
Ensured that customers arrived safely and timely to their destination. Maintained a clean and safe vehicle. Demonstrated customer satisfaction by maintaining a 5 star rating. Created an excel spreadsheet and maintained files to track mileage, vehicle maintenance and other expenses. Collaborated with others to deliver for UberEats.
Behavior Technician Operation Par, Inc.
2011-2015
Worked in both the detox facility and the residential inpatient substance use facility providing patient care, participating in treatment meetings, and accurately documenting the care of the patients.
Accountant Mullen Corporation
2010 – 2011
Prepared account payable/receivables. Collaborated with CPA on monthly financials. Prepared bank reconciliations. Successfully updated company’s backlogged financials. Answered phones and successfully scheduled or transferred calls.
Accountant Accountemps
2010 – 2010
Assigned a temporary position with Assurant preparing and auditing various reports. Responsible for accounts payable and accounts receivable duties. Held a temporary position for Mullen Corporation before being hired permanently.
EDUCATION
LPN St. Petersburg College
JANUARY 2015 – SEPTEMBER 2018
BBA Temple University
SEPTEMBER 1997– AUGUST 2001
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