Front Desk Service Representative

Vianca Rodriguez

Lexington, SC *****

803-***-**** ******.**********@******.***

Skills & Abilities

** ***** ** ******** ******* experience in various fields

Over 5 years of experience in the dental field

Leadership and management experience

Knowledge of Dentrix, Dexis, Athena, and Microsoft Office

Bilingual- Fluent in Spanish

X-ray Certified

WORK EXPERIENCE

Eau Claire Cooperative Health Centers

Regional Operations Manager- Dental and Podiatric Departments Promoted April 2022- Present

Championed collaboration between all departments in the organization

Fostered an environment of empowerment and accountability along with providing guidance and direction to managers, supporting their overall performance and leadership development.

Reviewed, analyzed, and evaluated monthly financial, productivity, and statistical reports with managers

Collaborated with CMO, Physician Site Leads and Site Managers to monitor and maintain budgeted staffing ratios for clinic sites and address variances as appropriate

Determined clinical services staff needs via consultation with Practice Supervisors, the Lead Physicians and DON, as well as administrative staff and assisting with the selection, placement, onboarding, training, and evaluation of site personnel

Ensured compliance with established regulations and clinical standards, including Health Resource and Service Administration (HRSA) requirements, Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Oversaw training, performance and quality initiatives that support accurate clinical coding, billing, and collections.

Oversaw the presentation of all facilities, ensuring the highest standards of cleanliness, operation, and patient safety. Partnered with facilities team as appropriate to ensure working order and presentation of all locations.

Eau Claire Cooperative Health Dental Sites

Senior Dental Operations Specialist- Promoted -April 2021-2022

• Oversaw staff, schedules, timesheets and operations at all four dental sites

• Performed current operations specialist duties along with filling in at sites as needed

• Reviewed, maintained, and implement dental policies, procedures, and protocols

• Facilitated meetings with lead provider along with attending offsite meetings

• Assisted in hiring and training of new employees

• Ensured the dental department meets all criteria and guidelines for visits, surveys, and inspections

Pelion Family Dentistry, Eau Claire Family Dentistry

Operations Specialist Promoted-2018- 2021

• Performed PSR duties

• Oversaw Clinical logs, orders, and maintenance of equipment

• Assisted in all other areas as needed at the front desk as well as in the operatory

• Filled in at locations as needed

Pelion Family Dentistry

Bilingual PSR 2017- 2018

• Schedule appointments along with interpreting at appointments when needed

• Check patients in and out, collect copays, and or input new patient information

• Prepare schedules, verify insurance and program eligibility, confirm appointments

• Prepare bank deposits, end of day paperwork, and Good Samaritan applications

• Assist in all other areas as needed at the front desk as well as in the operatory

Drs. Ellis Green and Jenkins Pediatric Dentistry

Patient Service Representative 2015- 2017

• Answered phones

• Assisted in several areas of the office.

• Assisted patients with scheduling and rescheduling appointments and creating new patient appointments.

• Translated documents, phone calls, and assisted in appointments for Hispanic parents.

• In charge of doctor schedule and made changes to schedule as needed.

• Interpreted for patients sent to surgery center for outpatient oral rehabilitation.

• Verified insurance

Richland County District Two Columbia SC

Receptionist 2009- 2013

• Main office receptionist in a public middle school.

• Assisted in several areas of the office.

• Answered multiple phone lines, assisted parents, students, and other employees as needed.

• Translated documents, conferences, phone calls, and meetings for Hispanic parents.

• Created weekly newsletter for school and in charge of emailing it out to staff and parents.

• Substituted in classrooms as needed.

Rockrest Elementary School Monroe, NC

Receptionist 2008- 2009

• Receptionist in main office of public elementary school.

• Assisted in all areas of office along with answering multiple phone lines

• Assisted all staff, parents, and students as needed.

• Translated documents and monthly school calendar and interpreted in meetings and parent teacher conferences

• Stocked mailroom and supplies.

Construction Management Group, Elgin, SC

Office Manager 2007- 2008

• Managed office and company account along with financial records

• Completed orders for projects and job sites

• Prepared proposal documents for potential clients

• Assisted on job sites

Bank of America Columbia SC

Bank Teller 2004- 2007

• Teller and Vault Teller.

• Assisted customers in main branch and drive through.

• Assisted customers with accounts, selling products, and opening new accounts.

• Translated for and assisted Bank Manager with Multiple accounts for Hispanic employees.

• Prepared money for main vault deliveries.

• Ran business lane of drive-thru.

State Farm Insurance Company Columbia SC

Receptionist 2002- 2003

• Answered multiple phone lines.

• Received and entered payments for customers.

• Assisted in sales of policies.

• Interpreted for Hispanic customers.

• Faxed and mailed documents.

• Completed tasks for in office agents.

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