Sales Associate Customer Service

TIFFANY RICHARDS

*** **** ***** **. ******,OK ***69

#405-***-**** ************@*****.***

OBJECTIVE

My goal is to find long-term employment where I can acquire new knowledge as well as apply relevant skills learn through education and experience. I have always maintained my objective of contributing to the growth of the company as it helps me to grow personally and professionally. Never losing sight of the fact that employee satisfaction drives overall performance.

EXPERIENCE

Joseph A. Banks

01/2019 - 06/2020

Assistant Manager

In charge of day-to-day procedures. As well as assisting with customer relations, problem resolution and other duties pertaining to employees /customers.

Assisted with weekly staff meetings to motivate employees, discuss store goals / statistics. As well as address any concerns or questions.

Reviewed weekly / monthly sales reports of individual and store statistics to identify areas of needed improvement.

Kept track of inventory / bank reports improving accuracy and reducing discrepancy of inventory. The Men's Wearhouse

07/2007 - 03/2013

Operations Manager

Assisted with operational needs consisting of inventory, transactions, online orders, tuxedo rentals, customer orders and sales pricing.

Insured employees followed company policies and procedures while applying customer satisfaction. Adhered to cash management, cash register and bank deposits. Responsible for opening / closing the store on my own when scheduled or needed to do so. As well as running nightly reports and preparing bank deposits. General sales, loss prevention, visual merchandising and inventory control were skills that I acquired. The UPS Store

10/2003 - 07/2007

Store Operations Manager

Supervised money handling, store opening / closing procedures and banking procedures during my shift. Assisted customers with their needs such as tracking orders and preparing shipments. Made certain that clients received excellent customer service in order to maintain and expand the relationship for future business opportunity.

Completed all daily schedules with timely precision and accuracy without incident. Always prioritizing the customers over completing other routine tasks.

The Men's Wearhouse

04/2001 - 10/2003

Wardrobe/ Formalwear Consultant

Increased customer satisfaction ensuring customer loyalty. Also driving my individual stats which achieved my weekly goals.

Initiate conversation upon greeting the customer in order to determine their purchasing preference properly. Improved service quality by gaining a thorough understanding of company products and procedures, as well as the customers needs.

Logged and scaned supporting documents before filing in the customers folder. In charge of store promotional signage and displays. Talked with customers about the tux rental. Outlining rental versus retail and educating them on policies and restrictions when renting.

The Men's Wearhouse

08/1999 - 04/2001

Customer Sales Associate

Worked in a high volume store which involved cash, credit and gift card sales. Always balancing out my drawer at the end of shift with 100% accuracy.

Assisted weekly with stock. Putting merchandise away attractively by folding and arranging product clearly labeled by size and color. Which promoted and maintained a visually appealing environment. Provided prompt, courteous and professional customer service over the phone and in person. EDUCATION

Northwest Guilford Highschool

1994-1998

Fourth Year Senior

KEY SKILLS & COMPETENCIES

• Welcomes and learns from criticism • Takes a balanced view of situations incorporating different perspectives

• Manages conflict or other sensitive issues tactfully and effectively • Ability to learn quickly • Approachable and supportive • Knowledge of how a big organization works • Top Customer Sales Associate team with The Men's Wearhouse in 2000 and 2001

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