EXPERIENCE
SKILLS
Benjamin Umbarger
TEAM LEAD
989-***-**** *******@*****.*** Alma, Michigan 48801 Proactive professional with 20+ years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully ll the role at your company. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully ll the role at your company.
Adaptable professional with 10 years of managerial work experience and proven knowledge of leadership, problem-solving, and work ow prioritization. Aiming to leverage my abilities to successfully ll the role at your company. TEAM LEAD
Walmart
Alma, MICHIGAN
November 2001 - Present
• 20 years experience
• 10 years team lead
• Ensuring that associates are following company policies and procedures when interacting with customers
• Training new hires on company policies and procedures and ensuring they are aware of all changes
• Monitoring inventory levels of all departments in order to ensure they are at appropriate levels
• Working with the store manager to schedule shifts and sta f accordingly Supervising employees who are engaged in sales activities, such as helping customers nd items or scanning bar codes for product checkout purposes
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Maintaining a safe work environment by enforcing company policies and procedures, including safety procedures such as wearing safety gear when appropriate
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• Assisting in hiring new employees when needed by reviewing applications and conducting interviews Ensuring that the store is well-stocked with inventory by communicating with suppliers about delivery schedules and issues that may arise
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• Performing clerical tasks such as answering phones, greeting customers, and processing paperwork
• Job Assignments • Production Monitoring
• Team Monitoring • Technique Optimization
• Task Monitoring • Performing Evaluations
• Upselling Techniques • Company Valuations
• Chemical Cleaners • Cargo and Freight
• Leadership Communications • Incident Escalation
• Team Member Motivation • Key Performance Indicators (KPIs)
• Motivational Leadership • Guest Satisfaction
• Money Transfers • Prevention Strategies
CERTIFICATIONS
REFERENCES
• Workload Delegation • Overseeing Daily Activities
• Shipment Processing • Revenue Growth
• Fork lift • Electric pallet jack
• Stock picker • Scissor lift
References available upon request