Carolena

Johnson

336-***-****

adtrq3@r.postjobfree.com

Indian Land, SC 29707

CONTACT

Detail-oriented professional with

excellent communication,

interpersonal and creative thinking

skills. Aiming to leverage my abilities

to successfully fill the vacancy at your

company. Frequently praised as

hardworking by my peers, I can be

relied upon to help your company

achieve its goals.

CAREER OBJECTIVE

July 2020 - Present

Fulfillment Team Member

Target, Charlotte, NC

May 2018 - June 2020

Safety Trainer

Defy Gravity, Charlotte, NC

July 2018 - June 2020

Flight Crew Member

Defy Gravity, Charlotte, NC

EXPERIENCE

Used forklifts and pallet jacks to transport items to staging areas or loading docks.

•

Took inventory of merchandise to identify items needing reordering or replenishment.

•

Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.

•

Stocked shelves, racks and cases with new or transferred merchandise.

•

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

•

Delivered personalized customer service relating to questions and promptly resolved basic problems on

customer accounts.

•

For clients, Hosted/Supervised Overnight Guest Parties as company Supervisor representative, worked all crew member positionsTrained other crew members in job

functions.

•

Suspended activities posing threats to workers' health or safety.

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Inspected specified areas to ensure presence of fire prevention equipment, safety equipment and first-aid supplies.

•

Provided new-employee health and safety orientations and developed materials for these presentations.

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Investigated accidents to identify causes and to determine how such accidents might be prevented in future.

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Addressed customers courteously using suitable methods and problem-solving skills.

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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

•

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

•

April 2012 - August 2014

Team Member

CiCi's Pizza, Burlington, NC

Responded to telephone inquiries and complaints

following standard operating procedures.

•

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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Worked all positions, including evening closing, was requested to consider full-time management

positionQualified Food Handler for food safety techniques.

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Met with supervisors to voice workflow concerns and recommend potential improvements.

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Greeted customers and answered questions regarding products and promotions.

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Sorted, labeled and dated merchandise to prevent

expirations and product losses.

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Gathered order materials and packaged items before delivery.

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Corrected order and product mistakes by assisting

customers with returns and refunds.

•

Maintained knowledge of company policies and

procedures to promote productivity and safety.

•

Counted money in cash drawers and communicated

correct amounts to supervisors for reports.

•

Arrived on time for shifts and adhered to company dress code guidelines.

•

Operated POS systems and input information into

company computer programs.

•

January 2018

Bachelor Of Arts In Anthropology, Psychology

University of North Carolina, Charlotte

EDUCATION

SKILLS

• Responding to Difficult Customers

• Issue and Complaint Resolution

• Understanding Customer Needs

• Courteous with Strong Service Mindset

• Upbeat and Positive Personality

Contact this candidate