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Crew Member Customer Service

Location:
Charlotte, NC
Posted:
November 29, 2022

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Resume:

Carolena

Johnson

336-***-****

adtrq3@r.postjobfree.com

Indian Land, SC 29707

CONTACT

Detail-oriented professional with

excellent communication,

interpersonal and creative thinking

skills. Aiming to leverage my abilities

to successfully fill the vacancy at your

company. Frequently praised as

hardworking by my peers, I can be

relied upon to help your company

achieve its goals.

CAREER OBJECTIVE

July 2020 - Present

Fulfillment Team Member

Target, Charlotte, NC

May 2018 - June 2020

Safety Trainer

Defy Gravity, Charlotte, NC

July 2018 - June 2020

Flight Crew Member

Defy Gravity, Charlotte, NC

EXPERIENCE

Used forklifts and pallet jacks to transport items to staging areas or loading docks.

Took inventory of merchandise to identify items needing reordering or replenishment.

Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.

Stocked shelves, racks and cases with new or transferred merchandise.

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

Delivered personalized customer service relating to questions and promptly resolved basic problems on

customer accounts.

For clients, Hosted/Supervised Overnight Guest Parties as company Supervisor representative, worked all crew member positionsTrained other crew members in job

functions.

Suspended activities posing threats to workers' health or safety.

Inspected specified areas to ensure presence of fire prevention equipment, safety equipment and first-aid supplies.

Provided new-employee health and safety orientations and developed materials for these presentations.

Investigated accidents to identify causes and to determine how such accidents might be prevented in future.

Addressed customers courteously using suitable methods and problem-solving skills.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

April 2012 - August 2014

Team Member

CiCi's Pizza, Burlington, NC

Responded to telephone inquiries and complaints

following standard operating procedures.

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Worked all positions, including evening closing, was requested to consider full-time management

positionQualified Food Handler for food safety techniques.

Met with supervisors to voice workflow concerns and recommend potential improvements.

Greeted customers and answered questions regarding products and promotions.

Sorted, labeled and dated merchandise to prevent

expirations and product losses.

Gathered order materials and packaged items before delivery.

Corrected order and product mistakes by assisting

customers with returns and refunds.

Maintained knowledge of company policies and

procedures to promote productivity and safety.

Counted money in cash drawers and communicated

correct amounts to supervisors for reports.

Arrived on time for shifts and adhered to company dress code guidelines.

Operated POS systems and input information into

company computer programs.

January 2018

Bachelor Of Arts In Anthropology, Psychology

University of North Carolina, Charlotte

EDUCATION

SKILLS

• Responding to Difficult Customers

• Issue and Complaint Resolution

• Understanding Customer Needs

• Courteous with Strong Service Mindset

• Upbeat and Positive Personality



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