Crew Member Customer Service
Resume:
Carolena
Johnson
*****************@*****.***
Indian Land, SC 29707
CONTACT
Detail-oriented professional with
excellent communication,
interpersonal and creative thinking
skills. Aiming to leverage my abilities
to successfully fill the vacancy at your
company. Frequently praised as
hardworking by my peers, I can be
relied upon to help your company
achieve its goals.
CAREER OBJECTIVE
July 2020 - Present
Fulfillment Team Member
Target, Charlotte, NC
May 2018 - June 2020
Safety Trainer
Defy Gravity, Charlotte, NC
July 2018 - June 2020
Flight Crew Member
Defy Gravity, Charlotte, NC
EXPERIENCE
Used forklifts and pallet jacks to transport items to staging areas or loading docks.
•
Took inventory of merchandise to identify items needing reordering or replenishment.
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Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
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Stocked shelves, racks and cases with new or transferred merchandise.
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Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
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Delivered personalized customer service relating to questions and promptly resolved basic problems on
customer accounts.
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For clients, Hosted/Supervised Overnight Guest Parties as company Supervisor representative, worked all crew member positionsTrained other crew members in job
functions.
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Suspended activities posing threats to workers' health or safety.
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Inspected specified areas to ensure presence of fire prevention equipment, safety equipment and first-aid supplies.
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Provided new-employee health and safety orientations and developed materials for these presentations.
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Investigated accidents to identify causes and to determine how such accidents might be prevented in future.
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Addressed customers courteously using suitable methods and problem-solving skills.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
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April 2012 - August 2014
Team Member
CiCi's Pizza, Burlington, NC
Responded to telephone inquiries and complaints
following standard operating procedures.
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Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
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Worked all positions, including evening closing, was requested to consider full-time management
positionQualified Food Handler for food safety techniques.
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Met with supervisors to voice workflow concerns and recommend potential improvements.
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Greeted customers and answered questions regarding products and promotions.
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Sorted, labeled and dated merchandise to prevent
expirations and product losses.
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Gathered order materials and packaged items before delivery.
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Corrected order and product mistakes by assisting
customers with returns and refunds.
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Maintained knowledge of company policies and
procedures to promote productivity and safety.
•
Counted money in cash drawers and communicated
correct amounts to supervisors for reports.
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Arrived on time for shifts and adhered to company dress code guidelines.
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Operated POS systems and input information into
company computer programs.
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January 2018
Bachelor Of Arts In Anthropology, Psychology
University of North Carolina, Charlotte
EDUCATION
SKILLS
• Responding to Difficult Customers
• Issue and Complaint Resolution
• Understanding Customer Needs
• Courteous with Strong Service Mindset
• Upbeat and Positive Personality
Contact this candidate