Deli Associate Customer Specialist
Resume:
MARY MONICA CONNER
**** ********* *****, ******, ** 30115
************@*****.***
Professional Profile : Highly motivated Customer Specialist II, Analyze issues through fielding of calls and complaints. Adept at time efficient problem resolution with customer, builders, dealers, GE Area Sales Manager oriented focus.
EXPERIENCE
OCT 2019 – PRESENT
CASHIER, WALMART
Meeting customers needs during quarantine, dealing with large quantity of sales. Addressing high stress situations and providing customer service in difficult times. SEPTEMBER 2015 – JULY 2017
CASHIER AND DELI ASSOCIATE, KROGER
Customer service and support while also multi-tasking food preparation and sanitation. Striving for professional, efficient, and quick service, going above and beyond for customer satisfaction. 2004 – 2010
CUSTOMER SPECIALIST II, ADVANCED SYSTEMS INC.
Expedited inbound inquiries and de-escalated complaint calls from Appliance GE Sales Team, Builders, and Dealer network. Issuing credits in an expeditious manner as appropriate. 2002 – 2003
CUSTOMER SUPPORT RETENTION, COLEMAN ASSOCIATES
Served as one stop shop by handling and resolving customer billing issues within a single call, addressing concerns such as incorrect mailing information, missing discounts, and other discrepancies. Addressing DSL, and dial-up equipment, install, setup, and email setup. Helping setup modem with network and establish connection confirmation or sending new equipment. 2001 – 2002
CUSTOMER SERVICE REPRESENTATIVE, HOME SHOPPING NETWORK Receive inbound calls for placing orders promoted on television. Locate accessories and upselling complete sets to orders. Received bonuses for sales and promotional items. 1993 – 1998
CUSTOMER CONSULTANT, FIRST UNION BANK
Manage bank products to include checking and savings, mortgage loans, consumer loans, credit cards, and commercial accounts. Handled inbound calls on balances, payments, and statements. Manage and control case matters and complaints through the statement transactions, cycle dates, credit limits, fees, charges including overdrafts and late fees. 2
EDUCATION
JUNE 2000
ASSOCIATES IN APPLIED SCIENCE WITH EMPHASIS ON COMPUTER INFORMATION SYSTEMS ADMINISTRATION, ECPI IN ROANOKE, VA
Internship with Advance Auto Help Desk Analyst, supporting the store registers, cash flow, inventory, telephone system, programs download, and updates. Replacing incomplete data, restoring data deletion, and repair stuck data. Document magic program tickets of problem and resolution. Setting up data for new stores, ensuring equipment delivery and completion, booting and correct data incomplete download. Project to ensure functional telephone system and getting inventory current, send new parts of equipment if malfunctioning. Handling disasters, (ie. Fire and flooding) saving data before loss from hardware. Requesting restoration and rescue of electrical equipment anticipating when needed.
REFERENCES AVAILABLE UPON REQUEST
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