Administrative Assistant Fulfillment Associate

MICHAEL AULTMAN

*** *** ***** ***, *** Braunfels, Texas 78130

304-***-**** **********@*****.***

https://www.linkedin.com/in/michael-aultman-a1688445/ CAREER OBJECTIVE

Diligent student of business administration and disciplined agile with 8 years’ experience servicing the needs of customers and 3 years’ experience leveraging and propagating software solutions for business process enhancement. Excellent analytical, written, and verbal skills. Demonstrated ability to strategically resolve abstract issues, ensuring adherence to company goals and guidelines with a focus on exceeding customer expectations. Looking for a challenging cross-industry administrative role. SUMMARY OF QUALIFICATIONS

• Relentless drive to promote and cultivate systems of working which increase the capacity to effectively deliver value among various individuals and teams.

• Determined and persistent in timely completion of any task set before me.

• Eager and committed to employing and further developing my skills to foster an environment dedicated to continuous process improvement.

EDUCATION

The University of Texas at San Antonio

Bachelor’s of Business Administration Degree in Accounting Expected Graduation: May 2023 Cumulative GPA: 2.71 Major GPA: 2.71

Relevant Coursework

• Managerial Accounting

• Business Calculus

• Cost Analysis

• Business Statistics with Computer Applications I

• Principles of Information Systems for Management

• Business Communication and Professional Development

• Marketing I

• Business Law for Accountants

Austin Community College

General Studies

August 2016 - May 2017

EXPERIENCE

Technical Support Specialist – Office Ally, San Antonio, Texas October 2021 – September 2022

• Administered comprehensive product trainings for new and existing users, advancing user confidence in adopting additional service offerings, and contributing to a reduction in churn.

• Troubleshot device, operating system, browser, and product configurations with precise attention to detail for resolving ambiguous issues, producing comprehensive reports of product errors for further investigation by development teams.

• Documented applicable business workflow resources, enabling higher quality support to users and multiple user facing teams. Enrollment Administrator – Office Ally, San Antonio, Texas March 2021 – July 2021

• Sustained quality assistance for users and their patients through effective communication of company service offerings and successful process completion guidance.

• Devised over 50 procedural workflow optimization plans for increasing the task completion rate, utilizing HTML, CSS, JavaScript, and VBA alongside available data, to create designs/demonstrations and presented these to management and IT for review.

• Coordinated with management and team members on establishing best practices and strategies which aim to improve the availability of stored legal agreements for the use of services by account holders. Administrative Assistant – TNT Crane and Rigging, Schertz, Texas March 2019 – February 2020

• Overhauled branch wide filing system by digitizing all documents and implementing a relational database for file organization and retrieval, as well as processed data and developed reports for the various departments of the branch.

• Improved compliance with OSHA by maintaining documentation and administering OSHA required safety inspections.

• Processed invoices for AP and AR departments and corresponded via phone and email with customers and suppliers regarding business transactions.

Fulfillment Associate – Amazon, San Marcos, Texas February 2016 – March 2017

• Problem Solving: Resolved greater than 1000 fulfillment errors per day and advised other employees to abide by quality control standards.

• AFE: Ensured quality fulfillment of orders, shelving goods, exceeding 700 items per hour. ACTIVITIES AND HONORS

• Completion of University of Texas San Antonio Pace Exam for advancement in the field of accounting.

• Volunteered with Junior Achievement to instruct high school students on personal finance. 2019

• Advanced Graphic Design coursework, including timely completion of projects for local organizations and companies. 2014-2016 ADDITIONAL SKILLS

• Time management.

• Problem solving.

• More than 3 years’ experience using Microsoft applications, HTML, SQL, Python, CSS, JavaScript, and .NET frameworks.

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